Explore and Apply for Income Officer jobs in Cambridge, United Kingdom

Your new company

Join a forward thinking social housing provider committed to delivering high quality, customer focused services across the community. You’ll be part of a supportive organisation that values teamwork, respect, and a genuine commitment to improving customers’ lives. Colleagues are encouraged to bring their full selves to work, contribute ideas, and work collaboratively to achieve positive outcomes for residents.

Your new role

• Manage rent accounts across all tenure types and take appropriate action to recover arrears.
• Provide advice on welfare benefits, money management and financial inclusion.
• Liaise with Housing Benefit teams and the Department for Work and Pensions to resolve queries and ensure accurate entitlements.
• Prepare and present cases, including court applications, notices, and bundles when required.
• Work proactively to identify vulnerabilities, make appropriate referrals, and support customers facing multiple tenancy issues.
• Promote a rent‑first culture across the organisation.
• Maintain accurate records and ensure all actions follow policies, procedures, and legislative requirements.

• Experience within social housing or a similar income focused role.
• Strong knowledge of welfare benefits, debt advice and income maximisation.
• Excellent communication, negotiation and influencing skills.
• Confidence managing caseloads, working independently and making informed decisions.
• Ability to analyse data and present information clearly.
• A calm, resilient approach, especially when working under pressure.
• Flexibility to work occasional evenings or vary your hours when required.
• A full driving licence and access to your own vehicle for business use.

What you'll get in return

• £31,000 – £33,000 annual salary
• Hybrid working
• Flexible working arrangements
• 33 days annual leave, with increases available
• Supportive team culture and opportunities for learning and development
• The chance to make a meaningful difference in the community

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.