Filter Results

  • Filter by Pay
  • Filter by Job Type
  • Filter by Working Pattern
  • Filter by Distance From
  • Filter by Industry

Explore and Apply for Income Officer jobs in Birmingham, United Kingdom

  • Job type

    Permanent
  • Location

    Weston Super Mare
  • Working Pattern

    Flexible Working,Full-time
  • Specialism

    Credit Control
  • Industry

    Charities & Not For Profit
  • Pay

    £24.5-28K

Income Officer required in Weston Super Mare- 2 days a month in office-SUPER FLEXIBLE/FULL TIME

Your new company
Weston Super Mare based business

Your new role
Are you a skilled debt recovery professional looking to make a meaningful impact in a dynamic and supportive environment? We’re seeking a proactive and detail-oriented Income Officer to join the Collections & Recovery Team in Weston (2 days a month in office). This is a fantastic opportunity to work in a fast-paced setting where your expertise will help drive financial stability and support community services.
Key Responsibilities
  • Debt Management: Oversee aged debt ledgers and ensure timely recovery across multiple debt types.
  • Client Communication: Handle correspondence via phone, email, and post—including sensitive cases involving vulnerable individuals and estate representatives.
  • Payment Negotiation: Initiate outbound calls to arrange payments and promote Direct Debit solutions.
  • Referral Coordination: Liaise with external support services, debt collection agencies, and legal teams when necessary.
  • Write-Off Processing: Prepare documentation and recommendations for debt write-offs.
  • System Updates: Maintain accurate records.
  • Regulatory Compliance: Ensure all actions meet service level agreements and audit standards.

What you'll need to succeed
  • Proven experience in debt recovery or credit control, especially outbound call handling
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Word, Outlook, and Excel
  • Confidence and professionalism in dealing with sensitive cases
  • Ability to work independently and meet performance targets
  • High attention to detail and quality documentation
  • Adaptability and a collaborative team spirit

What you'll get in return
  • 26 days annual leave + bank holidays (rising with service)
  • Life assurance (4x basic salary)
  • Defined contributory pension scheme (up to 6% matched)
  • Access to a wide range of employee discounts and wellbeing initiatives
  • Support for professional development and qualifications
  • Flexible working options and family-friendly policies
  • Free eye tests and annual flu jabs
  • Occupational health support and Employee Assistance Programme
  • Recruitment referral scheme
  • 2 DAYS A MONTH IN THE OFFICE/FLEXIBILITY


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. INDHAF

Get job alerts for this search

Be the first to hear about jobs which match your search criteria