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Customer Relationship Manager (National Account)

4758906
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  • Job type

    Permanent

  • Location

    Leeds

  • Working Pattern

    Full-time

  • Specialism

    National Account Management

  • Industry

    Construction

  • Pay

    £50,000 to £55,000 + bonus
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National Customer Relationship Manager, Leeds, Doncaster, York up to £55,000 + bonus

Customer Relationship Manager — Smart Infrastructure (National Accounts)

Location: Covering National Accounts. Ideal base locations: Leeds, York, Doncaster and surrounding areas. Regular travel to Hull, Newcastle, Manchester and Lincoln.
I have partnered with a market‑leading smart infrastructure and building technologies' organisation to assist in recruiting a Customer Relationship Manager for their Buildings division. This is a pivotal, growth-focused role driving service and solutions across Fire, BMS (Building Management Systems), Security, and Digital portfolios.

Your new company

Join a globally recognised technology business that helps make buildings safer, smarter and more sustainable. Their Buildings division delivers end‑to‑end solutions—from service contracts and maintenance through to small works and projects—across complex, multi‑site customers. You’ll be part of a collaborative, customer‑centric culture where innovation, long‑term relationships and measurable outcomes matter.

Your new role

As the Customer Relationship Manager, you’ll own and grow a portfolio of key accounts while identifying and winning new business across the region. You will:
  • Manage key accounts and actively develop new target customers—converting prospects into long‑term clients.
  • Drive service revenue from existing customers and new opportunities, creating a strong pipeline of upsell and cross‑sell.
  • Take end‑to‑end responsibility for service contracts within your remit, ensuring delivery excellence and customer satisfaction.
  • Oversee service contracts across both in‑house and third‑party systems, coordinating maintenance schedules and technical support.
  • Partner with Finance, Service and Service Centre teams to optimise contract profitability (revenue, cost control, engineer utilisation, and value realisation).
  • Interface with customers to uncover new opportunities; collaborate with Service, Sales, Small Works and Projects teams to convert pipeline into orders and recurring service revenue.
  • Prepare quotations across all relevant disciplines for your allocated accounts to drive order intake.
  • Promote the full solutions portfolio to strengthen positioning and expand account coverage.
  • Match capabilities to business and site needs, ensuring the right solution at the right time for each customer.

What you’ll need to succeed

  • Proven experience as a Customer Relationship / Key Account Manager within the fire and security or broader building technologies sector
  • A strong track record in account management and new business development.
  • Confident communication and negotiation skills, with the ability to operate credibly at multiple stakeholder levels.
  • The ability to identify, shape and convert opportunities, building long‑term, trusted customer relationships.

What you’ll get in return
  • A competitive salary, bonus and benefits package.
  • The autonomy and support to shape a key geography for a renowned smart infrastructure provider.
  • Professional development and progression pathways within a high‑growth division.
  • A collaborative culture focused on customer outcomes, innovation and long‑term partnerships.


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.