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NICE Specialist

4673314
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  • Job type

    Contract

  • Location

    Swansea

  • Working Pattern

    Flexible Working,Full-time

  • Specialism

    Software Development

  • Industry

    Technology & Internet Services

  • Pay

    NEGOTIABLE Out-of-SCOPE OF IR35
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NICE WFM Specialist, short term contract, out of scope of IR35

Contract Opportunity: Workforce Management Specialist (NICE WFM + AWS Connect)
Contract Details:
  • Duration: 4 weeks initially
  • Location: 2 days a week on site – Bristol or Swansea
  • IR35: Out of scope of IR35

We’re seeking a Workforce Management expert with hands-on experience implementing NICE WFM within an AWS Connect environment. This contract role requires a deep understanding of WFM best practices, forecasting, scheduling, and optimisation in cloud-based contact center setups.
Key Requirements:
  • Proven experience deploying NICE WFM in AWS Connect
  • Strong grasp of workforce planning, real-time adherence, and performance analytics
  • Ability to advise on WFM strategy and drive operational excellence


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