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Customer Experience Co-ordinator

4681089
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  • Job type

    Permanent

  • Location

    Southampton

  • Working Pattern

    Full-time

  • Specialism

    Customer Services

  • Industry

    Supply Chain & Logistics

  • Pay

    Up to £30,000
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Customer Experience Co-ordinator, Customer Services, Southampton, Permanent, £30,000

Your new company

Join a leading logistics company specialising in rail and road freight transportation, offering exciting career opportunities in a dynamic and fast-paced environment.

Your new role

As a key member of the team, you will:
  • Oversee front-of-house functions to optimise business performance.
  • Manage tariffs, ensuring accuracy in communication and system entry.
  • Proactively resolve disputes, minimising claims by identifying root causes and working with stakeholders.
  • Ensure timely and accurate billing to prevent un-billed revenue.
  • Take ownership of system management and housekeeping to maintain efficiency.
  • Build and maintain strong relationships with customers and internal stakeholders to provide exceptional service.
  • Ensure compliance with industry regulations and SOX controls.
  • Support the billing team with pre-checked, rated, and signed-off orders for timely invoicing.
  • Investigate claims and additional charges, ensuring proper action and resolution.
  • Provide periodic reports on business performance and key metrics.
  • Train colleagues, share expertise, and contribute to continuous improvement.
  • Take responsibility for objectives and maintain best practices in financial control.
Key Details

  • Working Hours: 40 hours per week (Monday-Friday, 8 AM - 5 PM).
  • Location: Fully office-based, five days per week.
What You'll Need to Succeed

  • A proactive and action-oriented mindset with strong administration skills.
  • Ability to thrive in a fast-changing and process-driven environment.
  • Proven ability to meet strict deadlines with high accuracy.
  • Strong customer service skills with a passion for delivering excellence.
  • Familiarity with industry systems (FLEC, OMS, Datamart, TOPS) is advantageous.
  • Excellent IT skills, including proficiency in MS Word and Excel.
  • Self-motivated, enthusiastic, and flexible in approach.
  • Effective team player with great interpersonal skills and a problem-solving mindset.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.