Job type
ContractLocation
EdinburghWorking Pattern
Full-timeSpecialism
AdministratorsIndustry
Supply Chain & LogisticsPay
£17.87/Hr through UMB
Scheduler
Scheduler
Rate
£18.27/Hr through UMB
£14.36/Hr through PAYE
Location
Edinburgh EH1 2DH
Contract: 3 Months contract
Job Description:
Experience required
- An administrator/Scheduler is required to process leaver requests and incidents/requests management of IT tickets on behalf of client.
- The candidate will be expected to follow a clearly defined process for these requests.
- Experience in the following areas would be preferable:
- Ability to work as part of a team
- Take ownership of customer hardware request and break-fix
incidents
- Scheduling and manage an engineer’s workload
- Deal with customer escalation and escalate up when required
- Able to multitask and plan schedules
- Great customer service skills
- Accuracy and attention to detail are paramount.
- Ability to work under their own initiative
- Excellent communication skills
- Ability to work under pressure within a fast-moving customer environment
- Experience of ServiceNow IT Service Management Platform
Next Stage
Conversation with recruiter to assess suitability.
Start Date
ASAP
Interested in applying? Just reply with an up-to-date copy of your CV on Jatin.bhuranda@hays.com to get the ball rolling.
Or if it is not quite right for you, but you have someone in mind for the role – please let me know.
For more detailed information, or to view other vacancies with this organisation, please visit our dedicated recruitment website https://webmicrosites.hays.co.uk/web/computacenter-tech