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IT Support Analyst

4596275
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  • Job type

    Permanent

  • Location

    Swansea

  • Working Pattern

    Full-time

  • Specialism

    Infrastructure

  • Industry

    Technology & Internet Services

  • Pay

    Up to £40,000 DOE
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IT Support Analyst - Swansea (On Site) - Up to £40,000 DOE

Your new company

Macmillan Distribution (MDL) in Swansea operates a modern 500,000 square foot facility equipped with advanced technology for efficient book distribution. Handling over 1 million books weekly and maintaining around 65,000 titles, MDL ensures high service levels with stock accuracy exceeding 99.6%. This makes them a key player in the book distribution industry, supporting both the UK and international markets.

Your new role

Provide IT support to the MDL Swansea warehouse, ensuring the maintenance and functionality of essential business systems, particularly the Warehouse Management System (WMS) – Blue Yonder. Additionally, manage bespoke systems such as SSI-Schaefer Conveyor WAMAS, Vista, Planet Press Printing, and others. Support Windows OS (desktop & server) and associated hardware and software, including Google for Work Administration. Handle various hardware like PCs, printers, warehouse Wi-Fi, and voice equipment. Assist the wider/global Macmillan IT team in diagnosing and testing IT infrastructure issues and changes. Collaborate closely with 3rd party support vendors, monitor and control the performance and access to Macmillan business systems, manage data backup schedules and security, and build PCs to company standards while installing new and updated software as required.

What you'll need to succeed

  • Microsoft desktop products and operating systems
  • Google for Work application suite (desirable)
  • Able to work to targets reliably with limited supervision
  • Competency with language to clearly articulate solutions and suggestions to others
  • Organisation, prioritisation and time management

Essential :
  • SQL
  • Warehouse Management Systems
  • Service NOW
  • The Book Industry and a warehousing environment
  • Active Directory, DHCP


What you'll get in return

  • Life Insurance – 4 x base salary
  • 6 weeks company paid sick pay (after successful completion of probation)
  • Group Income Protection – 66.67% (2/3) of basic salary – long term disability insurance based on assessment of claim by provider.
  • Employee Assistance Programme with access to counselling and advice guidance on a range of life events
  • 80% Discounted Private Medical Insurance (PMI)
  • Medical cashplan for those not in PMI
  • Pension Plan with generous pension contributions (top band 7% employee 11% employer contributions)
  • Cycle to Work Scheme
  • Electric car scheme with Octopus
  • 25 days of annual leave increasing to 26 at 3 years, 27 at 4 years, 28 at 5 years and 30 at 10 years’ service
  • 6 months paid Maternity pay
  • 75% off all Macmillan books & regular staff book sales (highly reduced rates)
  • Discounted Gym Membership
  • Onsite health checks and flu jabs
  • Christmas Club Savings

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.