• Being the primary contact for all initial sales and marketing enquiries, including shared ownership, resale, staircasing, and homebuy redemptions. You'll ensure a customer-first approach from start to finish.
• Becoming proficient in all our sales products to provide accurate information and excellent service to our customers.
• Accurately processing all initial enquiries within service standards, registering customer details, and ensuring data is maintained and cleansed in line with policies. You'll also provide essential administrative support to the Sales and Marketing Team, including processing reservations and completions.
• Processing audit documentation to meet internal and regulatory requirements (e.g., Homes England). You'll also assist the Sales & Marketing Manager with collating data for reports.
• Playing a vital role in our team, assisting with day-to-day tasks, supporting with marketing collateral for open days, and contributing innovative ideas. You'll also deputise for the Sales and Marketing Co-ordinator when needed.
• Ensuring meticulous attention to detail in all tasks, especially when updating systems like Pamwin and our databases, and handling file handovers to relevant teams (e.g., Leasehold Team, Income and Revenues). You'll also ensure all policies, procedures, and Health & Safety learning are up to date, making regular use of specialised licences like ebis.

• Educated to GCSE level or possess equivalent relevant experience.
• Essential practical experience dealing with people and participating in a team environment.
• Essential experience in an administration role.
• Desirable experience working in a housing-related field.

• Skills & Competencies:
  • Strong communication skills: Able to communicate clearly and concisely, both verbally and in writing (especially via email).
  • Excellent listening and interpretation skills: You can effectively understand customer needs.
  • Proficient administrative and IT skills: Including strong keyboard skills and the ability to use databases and spreadsheets accurately.

• Personal Attributes:
  • Customer-focused: Possessing a positive, polite, and approachable demeanour with a commitment to putting the customer first.
  • Highly organised & reliable: You're conscientious, have excellent attention to detail, and can work on your own initiative for extended periods.
  • Adaptable & Resilient: You're flexible in your approach to work and can deal with stressful situations using tact and diplomacy.
  • Proactive Learner: Always willing to go the extra mile to support the team and customers, and eager to learn new skills.
  • Self-motivated: Able to work independently and manage your workload effectively.

• Additional Requirements:
  • Able to work from home when required.
  • Ability to travel between sites as needed.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.