Job type
TemporaryLocation
LeedsWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
LegalPay
From £12.21 per hourClosing date
24 Oct 2025
Complaints | Customer Service | Temporary | Hybrid
Temporary Complaints Handler (Hybrid) – Leeds
We are currently supporting a well-established client in Leeds who is seeking a Temporary Complaints Handler to join their Debt Recovery team. This hybrid role offers a mix of office and remote working, and has the potential to become permanent for the right candidate. This is a fantastic opportunity for someone with strong communication skills, a calm and professional approach, and experience handling complaints within a fast-paced environment.
Key Responsibilities:
- Manage and resolve customer complaints in line with company policies and regulatory guidelines.
- Investigate issues thoroughly, liaising with internal departments to gather relevant information.
- Communicate outcomes clearly and professionally to customers, both verbally and in writing.
- Maintain accurate records of all complaints and resolutions.
- Identify recurring issues and escalate where necessary to improve processes.
Requirements:
- Previous experience in a complaints handling role within debt recovery or a similar regulated environment is essential.
- Strong written and verbal communication skills.
- Ability to remain calm and professional under pressure.
- Excellent attention to detail and organisational skills.
- Comfortable working independently and as part of a team.
- Proficient in Microsoft Office and case management systems.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.