Filter Results

  • Filter by Pay
  • Filter by Job Type
  • Filter by Working Pattern
  • Filter by Distance From
  • Filter by Industry

Discover new job roles in Leeds, United Kingdom

  • Job type

    Temporary
  • Location

    Leeds
  • Working Pattern

    Full-time
  • Specialism

    Customer Services
  • Industry

    Legal
  • Pay

    From £12.21 per hour
  • Closing date

    24 Oct 2025

Complaints | Customer Service | Temporary | Hybrid

Temporary Complaints Handler (Hybrid) – Leeds
We are currently supporting a well-established client in Leeds who is seeking a Temporary Complaints Handler to join their Debt Recovery team. This hybrid role offers a mix of office and remote working, and has the potential to become permanent for the right candidate. This is a fantastic opportunity for someone with strong communication skills, a calm and professional approach, and experience handling complaints within a fast-paced environment.

Key Responsibilities:
  • Manage and resolve customer complaints in line with company policies and regulatory guidelines.
  • Investigate issues thoroughly, liaising with internal departments to gather relevant information.
  • Communicate outcomes clearly and professionally to customers, both verbally and in writing.
  • Maintain accurate records of all complaints and resolutions.
  • Identify recurring issues and escalate where necessary to improve processes.
Requirements:
  • Previous experience in a complaints handling role within debt recovery or a similar regulated environment is essential.
  • Strong written and verbal communication skills.
  • Ability to remain calm and professional under pressure.
  • Excellent attention to detail and organisational skills.
  • Comfortable working independently and as part of a team.
  • Proficient in Microsoft Office and case management systems.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.