Job type
PermanentLocation
High WycombeWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
Retail & Consumer GoodsPay
£32000 - £35000 DOE
Customer Service Administrator, High Wycombe, office-based, Salary £32000 - £35000
Your new company
One of the UK’s fastest-growing in their industry, with ambitious plans for expansion. My client prides themselves on delivering exceptional service and their head office team plays a vital role in making that happen.
Your new role
As a Customer Service Administrator, you’ll be the first point of contact for customer queries and a key support to the franchise network. You’ll help ensure smooth communication between stores, customers, and internal departments, all while upholding their commitment to quality and service.
Key Responsibilities:
- Respond to customer enquiries via phone, email, and social media
- Log and resolve complaints with professionalism and empathy
- Liaise with store managers and franchisees to investigate and resolve issues
- Maintain accurate records using CRM and internal systems
- Monitor feedback trends and escalate recurring issues
- Support promotional campaigns and service updates
- Assist with admin tasks including data entry, reporting, and documentation
- Contribute to improving customer service processes and tools
What you'll need to succeed
In order to be successful in applying for the role of Customer Service Administrator, you will have:
- Experience in a customer service or administrative role
- Excellent communication and interpersonal skills
- Strong attention to detail and organisational abilities
- Proficiency in Microsoft Office and CRM systems
- A calm, solutions-focused approach under pressure
- A team player with a positive, can-do attitude
- Ideally, familiarity with franchise operations or multi-site businesses, but not essential.
As the Customer Service Administrator, you will receive:
- A highly competitive salary of up to £35000
- Opportunity for growth and development
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.