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Discover new job roles in High Wycombe, United Kingdom

  • Job type

    Permanent
  • Location

    High Wycombe
  • Working Pattern

    Full-time
  • Specialism

    Customer Services
  • Industry

    Retail & Consumer Goods
  • Pay

    £32000 - £35000 DOE

Customer Service Administrator, High Wycombe, office-based, Salary £32000 - £35000

Your new company

One of the UK’s fastest-growing in their industry, with ambitious plans for expansion. My client prides themselves on delivering exceptional service and their head office team plays a vital role in making that happen.

Your new role

As a Customer Service Administrator, you’ll be the first point of contact for customer queries and a key support to the franchise network. You’ll help ensure smooth communication between stores, customers, and internal departments, all while upholding their commitment to quality and service.
Key Responsibilities:
  • Respond to customer enquiries via phone, email, and social media
  • Log and resolve complaints with professionalism and empathy
  • Liaise with store managers and franchisees to investigate and resolve issues
  • Maintain accurate records using CRM and internal systems
  • Monitor feedback trends and escalate recurring issues
  • Support promotional campaigns and service updates
  • Assist with admin tasks including data entry, reporting, and documentation
  • Contribute to improving customer service processes and tools

What you'll need to succeed

In order to be successful in applying for the role of Customer Service Administrator, you will have:

  • Experience in a customer service or administrative role
  • Excellent communication and interpersonal skills
  • Strong attention to detail and organisational abilities
  • Proficiency in Microsoft Office and CRM systems
  • A calm, solutions-focused approach under pressure
  • A team player with a positive, can-do attitude
  • Ideally, familiarity with franchise operations or multi-site businesses, but not essential.
What you'll get in return

As the Customer Service Administrator, you will receive:

  • A highly competitive salary of up to £35000
  • Opportunity for growth and development
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.