Discover new job roles in Bury St Edmunds, United Kingdom

Your new company

A well-respected and well-known local organisation.

Your new role

This is a newly created Housing Administrator job being offered on a 12-Month Fixed Term Contract. This is a varied and 'hands-on' administration job which will suit someone who is used to working as part of a small team. Duties include but not limited to:

• Provide administrative support for all aspects of housing management, including lettings, tenancy management, and rent administration.
• Be the first point of contact for housing-related enquiries.
• Liaise with tenants, contractors, and other stakeholders.
• Prepare correspondence, reports, and tenancy documentation.
• Scanning and filing of documents.
• Arrange travel and meetings as required
• Support the Housing Team with complex case management.
• Answer telephone calls, e-mails, greet visitors, and accept deliveries.
• Check and validate housing application forms received are correct, liaising with applicants to resolve any anomalies or errors.
• Support the Housing Officer to maintain an accurate housing waiting list and carry out annual reviews.
• First point of contact for repairs and maintenance queries from tenants, contractors, and colleagues.
• Liaise with contractors and maintenance teams to arrange appointments and access.
• Update customers on repair progress, maintain clear and professional communication.
• Reconcile works orders against invoices and resolve discrepancies.
• Monitor statutory compliance across the housing portfolio including gas, electrical, fire, asbestos, legionella, and other relevant safety checks.
• Maintain up-to-date compliance records, certificates, and databases.
• Support tenant satisfaction surveys and action plans.

What you'll need to succeed
To succeed in this job, you will require a minimum of

• 2 years' current administration experience, ideally within housing or a technical/regulated environment.
• Facilities or H&S administration experience would be beneficial.
• Keen eye for detail and an appreciation for processes.
• The ability to manage your own workloads
• The ability to work as part of a small team who are comfortable covering each other's work.
• Great communication and people skills
• Strong organisational and prioritising skills
• Great IT skills and the ability to learn quickly

What you'll get in return

In return, you will have the chance to join a friendly and collaborative team.

• Monday to Friday 9–5 (1 hour lunch) – 100% office-based
• On-site parking
• 25 days annual leave + stat and additional days off at Christmas (discretionary)
• Great value added benefits

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.