Job type
TemporaryLocation
ChesterWorking Pattern
Full-timeSpecialism
Employee BenefitsIndustry
PharmaceuticalsPay
£22 Per Hour
HR Benefits Specialist - Italian Speaking
Maternity Cover
35 Hours Per Week
Start Date: ASAP
Division: Human Resources – People Services
35 Hours Per Week
Start Date: ASAP
Division: Human Resources – People Services
Position Summary:
My client located in Chester is currently seeking an Italian Speaker to join their Benefits Services team as a Senior Specialist in Benefit Operations. This role will be part of People's Services and has responsibility for execution and administration of the company benefits and retirement program, including health & welfare, savings plans, and wellness. You will be joining a high-performing, talented and multicultural pharmaceutical company who provides services across multiple areas in Europe.
Position Responsibilities:
- Responsible for the effective, end to end operation of benefits programs for assigned markets, ensuring efficiency and positive customer experience
- Understand, interpret, and communicate benefit plan provisions and processes
- Proactively document all processes and activities, drafting and updating Local Work Instructions (LWI’s) and Knowledge Articles, including defining streamlined processes for all applicable scenarios
- Drive implementation of new benefits / benefit designs and process changes into operations, process improvement activities and other projects related to benefit programs.
- Execute and administer day to day activities related to benefit plan eligibility, enrolments, status changes, terminations and claims, including:
- Actioning changes in provider portals
- Reviewing and reconciling system generated reports and integrations
- Administering invoicing and payment processes: raising POs, validating invoice specifications and tracking payments, within the defined vendor management framework
- Logging, managing and monitoring through to resolution any deviations from agreed service standards - Manage renewals and enrolment windows in partnership with benefits system provider and Benefits Strategy and Delivery Management teams. Agree and maintain annual calendars of activities
- Review / update system generated communications, and content on the benefits system and HR portal, ensuring they support employee self-service, are current, accurate and market-relevant
- Research and problem-solving on issues related to benefit programs and procedures as the escalation point for Key Business Partners and Employees
- Assist with compliance and governance of all total rewards plans including identifying risks, participating in audits and delivering corrective actions
- Specify and implement the required benefits system changes:
- prepare change request documentation
- manage and perform testing activities
- train team members, and HRAs on benefit topics, processes and changes - Complete annual Benefit Surveys
- Assist with administration of wellness programs and vendors. Coordinate wellness communications
Must Have Requirements:
- Fluent or Intermediate in Italian
- Bachelor's degree or equivalent experience
- In depth experience in Benefits Administration
- Demonstrated analytical abilities and attention to detail
- General knowledge and understanding of HR policies, processes, regional Employment Laws and Benefits legislative requirements for the relevant region
- Proficiency in Excel, particularly vlookups and pivot tables, and other Microsoft Office applications
- Experience working in a rapid, fast-moving environment which is both complex and changing, together with the ability to successfully manage multiple competing tasks and priorities
- Ability to use business judgement when assessing requirements and performance, in order to identify the right solution to meet business needs
- Experience working in a multicultural/multi-country work environment
- Ability to network across a global organisation in order to align with organisation objectives and strategy
- Ability to present complex technical information in a clear and understandable way to staff, callers, and functional business and technical groups
- Demonstrated continuous improvement mindset
Ideal Candidates Would Have:
- Practical operational experience of other HR processes, e.g, talent acquisition, payroll, performance
- Experience working within an HR Shared Services delivery model
- Experience working with current BMS HR and Benefits enabling systems: Workday, ServiceNow, Darwin, Morneau Shepell’s Ariel
- Experience in coaching others to build capabilities or enhance functional depth
Benefits:
- Competitive Salary
- Hybrid and Flexible Working Available
- Inclusive and empowering workplace
If you would be interested in the above role and would like to be considered, please apply ASAP with a copy of your up-to-date CV. Alternatively, you can email your CV directly to: emma.markey@hays.com
