Job type
PermanentLocation
ChesterWorking Pattern
Full-timeSpecialism
Market Research And AnalysisIndustry
Travel, Hospitality, Leisure & TourismPay
£27,000
Retentions Assistant Job | 12 month FTC | Chester | £27,000 | Travel Industry
✈️ Retention Assistant – Hybrid
Love travel? Passionate about customer experience? Help shape unforgettable journeys — before they even begin.
I am working with a standout travel organisation that is looking for a data-driven marketer to cover a 12-month maternity cover with a passion for customer behaviour and a flair for crafting engaging campaigns. In this role, you’ll be part of a team that keeps travellers coming back — using insight, creativity, and smart strategy to build loyalty and drive repeat bookings.
What You’ll Be Doing
- Turning customer data into actionable insights that improve retention.
- Designing and optimising email journeys for different traveller segments — from first-timers to frequent flyers.
- Collaborating with sales and marketing teams to enhance the customer experience across every touchpoint.
- Sharing customer insights to help the wider business make smarter decisions.
- Ensuring every campaign reflects the brand and fits seamlessly into the customer journey.
What You’ll Bring
- Experience in email marketing, CRM, or customer retention.
- A curious mindset and a passion for understanding customer behaviour.
- Confidence working with data platforms (bonus if you’ve used Single Customer View).
- Strong communication and collaboration skills.
- A proactive, organised approach with great attention to detail.
Why You’ll Love It Here
- Hybrid working with time in a vibrant Chester office.
- A chance to make a real impact in the travel industry.
- Supportive team culture with room to grow and innovate.
- Work that blends creativity, strategy, and data — all in service of unforgettable customer journeys.
- Salary of £27,000
Ready to help travellers take their next trip — and the one after that?
Apply now and be part of something exciting.
Apply now and be part of something exciting.
