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• Deliver a proactive and high-quality property and leasehold management service to leaseholders and landlords.
• Manage all aspects of leasehold administration, including lease interpretation, permissions, scheme inspections and Management Packs (LPE1).
• Develop a thorough understanding of individual lease agreements and ensure compliance with lease covenants and obligations.
• Investigate and respond appropriately to breaches of lease conditions.
• Provide clear guidance to customers, solicitors and third parties regarding:
  • Shared ownership staircasing
  • Lease extensions
  • Property resales
  • Other leasehold transactions
• Take ownership of allocated schemes and work collaboratively across departments to ensure effective service delivery. [Home Ownership | PDF]

• Deliver excellent customer service through effective written and verbal communication.
• Build positive relationships with leaseholders and stakeholders.
• Attend and support leaseholder meetings when required.
• Resolve customer enquiries professionally and efficiently while maintaining high levels of satisfaction. [Home Ownership | PDF]

• Conduct regular site and scheme inspections to assess property conditions and service standards.
• Identify and escalate repairs, maintenance requirements and health and safety risks.
• Ensure statutory and regulatory health and safety requirements are met.
• Respond promptly to concerns raised by residents, contractors and third parties. [Home Ownership | PDF]

• Support the preparation and administration of service charge budgets, annual demands and year-end accounts.
• Monitor expenditure across schemes and investigate significant budget variances.
• Communicate financial information effectively to customers.
• Ensure sinking and reserve funds are appropriately managed to support future maintenance requirements. [Home Ownership | PDF]

• Work collaboratively with internal teams and external partners to provide a joined-up customer experience.
• Contribute to service improvements, policies and procedures.
• Support wider organisational objectives and undertake additional duties appropriate to the role. [Home Ownership | PDF]

• Experience in leasehold, homeownership or property management.
• Good understanding of leasehold legislation and service charge management.
• Experience of setting, monitoring and managing service charge budgets.
• Experience of communicating effectively with customers, leaseholders and professional stakeholders.
• Ability to manage a varied workload and prioritise competing demands.
• Proven ability to work independently and as part of a team. [Home Ownership | PDF]

• Excellent written and verbal communication skills.
• Strong customer service and relationship management skills.
• Good analytical and numerical abilities.
• Ability to interpret complex lease documentation and communicate information clearly.
• Proficient in Microsoft Office applications.
• Effective problem-solving and decision-making skills

What you need to do now

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