Job type
TemporaryLocation
BelfastWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
Government & Public ServicesPay
£14.56
Usher, Belfast, Northern Ireland Assembly
Your new company
Hays are recruiting on behalf of the Northern Ireland Assembly for 3x temporary Ushers.
Your new role
As an Assembly Usher, you will report directly to a Senior Assembly Usher and will be part of a team responsible primarily for the provision of customer services to Members, staff, members of the public and other users of Parliament Buildings.
You will also be responsible for assisting with maintaining the safety and security of building users and the premises. You will also as part of the Usher Services team, have responsibility for the maintenance of good order and provision of support to all meetings of the Assembly. This will also include providing security both inside Parliament Buildings and its outer environments, requiring you to be mobile and fully able to carry out all Usher Services activities and work at all duty locations in direct support of Assembly business.
The main duties and responsibilities are:
•Providing accurate information and customer service to Members, staff, Secretariat staff and members of the public on general Assembly arrangements and facilities;
•Carrying out all of your duties in such manner as to create a professional image of the Assembly;
•Helping maintain good order and security awareness within Parliament Buildings and its precincts in an unbiased and impartial manner;
•Collecting, sorting and delivering internal mail to meet Assembly delivery/collection deadlines;
•Conducting internal and external security patrols of Parliament Buildings, taking appropriate action to deal with security related incidents, and reporting and logging such incidents;
•Providing first line assistance to PSNI and other emergency services in the course of their duties and in response to any incident;
•Carrying out searches of people and vehicles, and operating search equipment in accordance with standard operating procedures;
•Monitoring and supervising Assembly car parks;
•Using equipment to screen and check external mail and goods entering Parliament Buildings;
•Providing assistance with the emergency evacuation of the building in compliance with operational procedures;
•Ensuring compliance with Usher Services policies and carrying out duties in accordance with Usher Services Standard Operating Procedures, including competent use of Assembly IT equipment, and issuing and checking of ID and other security passes;
•Complying with all of the Assembly Commission’s staff policies and procedures including Equal Opportunities and Dignity at Work policies and procedures, and undergoing all training requirements including successful completion of First Aid, Fire safety, and Fire evacuation training upon initial appointment and on an ongoing refresher basis;
•Managing information and records in accordance with established policies and statutory requirements; and
•Carrying out other duties that the Assembly Commission reasonably requires of you.
What you'll need to succeed
Essential Criteria:
Applicants must, by the closing date for applications have:
1. 5 GCSEs at grade A*- C including English Language and Maths. Applications will be considered from applicants with formal qualifications of an equivalent or higher standard to those stated.
And
2. At least two years’ experience in each of the areas detailed at (a) – (C) below;
Working and communicating effectively, both individually and as part of a team; and
Providing excellent customer service to internal and external customers including, providing information and assistance as required; and
Effectively using IT packages e.g. Microsoft office, Outlook and Word or other bespoke IT systems etc.
Or
3. At least four years’ experience in each of the areas detailed at (a) – (c) listed above.
What you'll get in return
- £14.56 per hour
- 6 months with possible extension
- Immediate start
Suitable candidates must be available and willing to work at Parliament Buildings on each working day. The standard working week is 37 hours/ 5 days (excluding meal breaks) across Monday to Saturday. The hours of work scheduled Monday to Friday will be 07.30 –15.30. Saturday working will be 8 hours and scheduled between the hours of 08.00 – 22.30. The Assembly Commission will provide at least 10 working days’ notice of the work pattern for each week. As far as reasonably possible, 3 working days’ notice of required overtime will be given.
Working hours will be dictated by the mode of operation of the Northern Ireland Assembly (the Assembly), candidates may be required to work additional hours and on public holidays. Suitable candidates will also be required to work such additional hours as reasonable and necessary by Assembly management for the efficient performance of duties. Please note, When the Assembly is sitting you will be required to work a greater number of hours during these periods.
The taking of annual leave may be influenced by the Parliamentary timetable.
Training
Successful candidates will be required to complete both Fire safety and Fire evacuation training courses, which will include using the designated fire elevator and evacuation chairs, following commencement of assignment.
Uniform:
Uniforms, including appropriate protective clothing and stab resistant vest (weighted 5kg), will be supplied, successful candidates will be required to wear the stab resistant vest whilst performing certain duties.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
