Explore and Apply for Gas Engineer jobs in Belfast, United Kingdom

Your new company

A large utility provider committed to delivering safe, reliable, and customer-focused energy solutions. This organisation plays a vital role in supporting homes and businesses across the region.

Your new role

• Handle inbound and outbound calls, emails, and service requests, providing inclusive and high-quality customer service.
• Respond to reported emergencies in line with safety standards and operational protocols, ensuring accurate data collection and calm, professional communication.
• Manage and resolve customer complaints promptly, escalating where necessary.
• Assist in scheduling asset maintenance and connection appointments using diary and resource planning systems.
• Maintain and update customer records across multiple systems, ensuring accuracy and compliance.
• Process documentation from engineers, including meter records and Gas Pressure Test Certificates.
• Book energy advisor appointments and provide general administrative support to the team.
• Contribute positively to team goals, attend meetings, and participate in training and development activities.

What you'll need to succeed

• Minimum of 5 GCSE passes (or equivalent) including English and Maths at Grade C or above

• At least two years’ experience working within a contact centre handling high-volume telephone enquiries OR
• At least three years’ experience in a retail environment
• (Desirable) One year’s experience working with engineers and managing appointments using a diary system
• (Desirable) At least one year’s administrative experience
• (Desirable) Experience updating high volumes of data on a computer system
• (Desirable) Experience in complaint handling

• Excellent IT skills
• Ability to work as part of a team and independently without supervision
• Ability to multitask various activities
• Excellent communication skills, including a polite and friendly telephone manner

What you'll get in return

• £24,753.50 per annum with 2 x 6-monthly increases.

• Belfast
• Free Parking
• This is a permanent full-time position working 37 hours per week.
  
  
  8.30am – 5pm Monday – Thursday, 8.30am – 4.30pm on Friday. (1 late night until 7pm per week)
  
  What you need to do now
  If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.