Job type
PermanentLocation
CoventryWorking Pattern
Full-timeSpecialism
Facilities ManagementIndustry
Property & Real EstatePay
£28,000 - £31,000 per annum + Benefits
Facilities Manager – Coventry - 7-month contract
Job Requirements/Overview:
Our client is looking for a qualified Facilities Manager with some experience to lead our (Front of House Services) reception, mail and cleaning teams, providing a high-quality experience to all guests and clients on the site office buildings in Coventry. As a Facilities Manager, you will be able to demonstrate a passion for delivering a 5* customer experience. You will be responsible for the management of all Front of House Services, including meeting rooms, Mail/Logistics and the cleaning team, ensuring management with other service providers to enable a seamless customer experience. Ancillary to this, you will be accountable for achieving and maintaining the standardisation of processes and procedures. The role will also call for the provision of professional support, advice and local knowledge to staff, building users and visitors. You must be confident in dealing with demanding and sometimes difficult customers, problem-solving and have the drive to go over and above for all visitors, providing an exceptional customer experience.
Our client is looking for a qualified Facilities Manager with some experience to lead our (Front of House Services) reception, mail and cleaning teams, providing a high-quality experience to all guests and clients on the site office buildings in Coventry. As a Facilities Manager, you will be able to demonstrate a passion for delivering a 5* customer experience. You will be responsible for the management of all Front of House Services, including meeting rooms, Mail/Logistics and the cleaning team, ensuring management with other service providers to enable a seamless customer experience. Ancillary to this, you will be accountable for achieving and maintaining the standardisation of processes and procedures. The role will also call for the provision of professional support, advice and local knowledge to staff, building users and visitors. You must be confident in dealing with demanding and sometimes difficult customers, problem-solving and have the drive to go over and above for all visitors, providing an exceptional customer experience.
- Lead the Front of House teams and maintain a visible presence with clients and staff, fostering an open culture that values high-quality service and customer experience.
- To work with the Area Soft Service Manager to handle all requests from clients and customers – ensuring their requests are centrally supported.
- To act as the key liaison with customers on any matters relating to standard processes for visitor management, cleaning and mail services.
- Liaison with client personnel and end users to ensure a high standard service delivery
- To be fully conversant in the processes and policies for dealing with visitor pass production operations alongside the security supply chain partner.
Experience; Essential Skills:
- Previous experience in Soft Services or Operations and knowledge of real estate
- Excellent supervisory and organisational skills
- Hands-on and proactive approach
- Good oral and written communication
- Good interpersonal and Influencing skills
- Ability to communicate clearly and confidently and establish client rapport
- Ability to lead teams
- Competency and understanding of Statutory/H&S Compliance.
