Facilities Assistant x 4

Birmingham (University sector)

3-month contract (potential temp to perm for suitable candidates)

£14.24- £15.70/hr

Shift rota – 7.00–14.30 and 10.00-18.00 – rotating weekly basis

Start 6 January 2025

The Organisation

Our client provides education for around 31,000 students from 100 countries in the heart of Birmingham. The University is a large and diverse place to study. We put students at the heart of everything they do, giving them the best opportunities for future success.

The Role

Reporting to the facilities' supervisor, you will provide operational facilities services to maintain buildings and environments across the university to support customers in the delivery of teaching and events to students.

Duties will include

Carrying out various tasks and activities as instructed though planned work scheduling and reactive helpdesk requests that include general porterage, moving furniture and equipment and setting room layouts for the delivery of teaching and events

Ensuring that unwanted furniture and items are removed from buildings and materials such as wood, metals, cardboard, electrical equipment is correctly segregated into appropriate recycling bins and skips to support the university in maintaining a high standard in recycling figures

Dealing with front line minor maintenance and repairs that include, unblocking of toilets, changing light bulbs, installing dispensers, mounting frames and boards and general repairs required with the use of basic tools and equipment and carrying out ad hoc portable appliance testing when required

Receiving expected external contractor partners that are booked via the helpdesk to carry out jobs and/or servicing within the buildings and ensuring that inductions are completed before the appropriate level of access is permitted and access cards and keys are issued

Respond to building incidents i.e., water leaks and taking appropriate first response action, which may include cordoning off areas with your use of barriers and appropriate signage put in place to make others aware and report accordingly.

The successful candidate will have

Good level of general education, including English and Maths GCSE

Experience in a similar facilities role

Experience in a customer service-focused environment

Relevant vocational qualifications, training or equivalent experience in manual handling, ladder training, fire evacuations, COSHH and similar

Able to undertake a wide range of tasks and activities that will require manual handling and working at height. The ability to identify any potential hazards that may be a health and safety risk and react accordingly and engage other key operational staff within the department.
Will be required to work in all areas, buildings and across campus when required.
A flexible approach to working hours and shift patterns is also required and the ability to commit to working occasional weekends to support open days.

Most importantly- Customer service skills. You should have the communication skills to respond courteously to enquiries and queries from customers, colleagues, contractors and visitors. Be mindful of the environment and the university core values that may impact you and others and be creative in problem-solving and providing solutions to customer to support their needs.