Job type
PermanentLocation
High Holborn, LondonWorking Pattern
Full-timeSpecialism
LeadershipIndustry
Education & TrainingPay
Circa £100,000 per annum + Excellent BenefitsClosing date
19 Oct 2025

Director of Technology Services
University of the Arts London (UAL) is a world-leading creative University for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several centres and institutes that further the University’s mission and social purpose, through the students and ideas we send out into the world and the partnerships we build to achieve social, environmental, and economic progress.
Digital & Technology provides a strategic and transformational University-wide approach, designing and delivering services to enable learning and teaching, research, and innovation, with a focus on continuously improving the student and staff experiences.
The Director of Technology Services is a pivotal role for Digital & Technology, working in partnership with the Chief Digital Officer and wider Senior Leadership Team, responsible for driving credibility with the business, and shaping the future technology landscape across our core infrastructure, AV, service management and cybersecurity.
This role offers a unique opportunity to make a significant impact and change the way UAL operates, providing leadership and guidance to the Technology team, along with bringing innovative ideas to enhance the foundations for the Technology, guiding our strategy and delivery.
In recent years, we have made significant investment across our network infrastructure, telephony, cybersecurity capability and AV to ensure we are enabling our students, academics and professional staff. Looking forward, the successful candidate will have oversight of key investment areas including hosting and storage and identity management, as well as working in partnership with the wider team on areas such as Data and AI.
The role has functional oversight for more than 100 team members, and you will foster an open and inclusive, high-performance culture, identifying opportunities to improve our ways of working and multi-disciplinary approach to deliver continuous improvement of our foundational services.
Experience
UAL is a world-class University shaping the creative industries worldwide, with staff having access to a range of benefits, training and personal development to recognise and reward the contributions they make, as well as to encourage excellence, creativity and diversity, including:
HAYS has been retained by University of the Arts London to manage the search and recruitment for this role. For all enquiries, please contact Joel Mundy, Business Director. Please apply online via the application portal with your current CV (No cover letter required). Candidates who meet the criteria will be contacted for further discussion and to progress their application.
#LI-DNI
Digital & Technology provides a strategic and transformational University-wide approach, designing and delivering services to enable learning and teaching, research, and innovation, with a focus on continuously improving the student and staff experiences.
The Director of Technology Services is a pivotal role for Digital & Technology, working in partnership with the Chief Digital Officer and wider Senior Leadership Team, responsible for driving credibility with the business, and shaping the future technology landscape across our core infrastructure, AV, service management and cybersecurity.
This role offers a unique opportunity to make a significant impact and change the way UAL operates, providing leadership and guidance to the Technology team, along with bringing innovative ideas to enhance the foundations for the Technology, guiding our strategy and delivery.
In recent years, we have made significant investment across our network infrastructure, telephony, cybersecurity capability and AV to ensure we are enabling our students, academics and professional staff. Looking forward, the successful candidate will have oversight of key investment areas including hosting and storage and identity management, as well as working in partnership with the wider team on areas such as Data and AI.
The role has functional oversight for more than 100 team members, and you will foster an open and inclusive, high-performance culture, identifying opportunities to improve our ways of working and multi-disciplinary approach to deliver continuous improvement of our foundational services.
Experience
- A background of working in IT senior management positions, with experience of delivering operational services across complex environments
- Proven track record in driving, leading and managing high-performing teams.
- Demonstrable experience of driving and championing new ways of working at scale
- Extensive experience of working collaboratively with senior leadership colleagues to achieve a common strategy
- Excellent communication skills and the ability to communicate and collaborate effectively with colleagues at all levels of an organisation, whether non-technical or technical
- Experience of working within a Higher Education environment is desirable but not essential.
UAL is a world-class University shaping the creative industries worldwide, with staff having access to a range of benefits, training and personal development to recognise and reward the contributions they make, as well as to encourage excellence, creativity and diversity, including:
- Competitive salary of circa £100,000 per annum, dependent on experience
- 34 days annual leave plus public holidays
- Generous, defined benefit pension scheme
- Family-friendly policies, including 26 weeks of full maternity or paternity pay
HAYS has been retained by University of the Arts London to manage the search and recruitment for this role. For all enquiries, please contact Joel Mundy, Business Director. Please apply online via the application portal with your current CV (No cover letter required). Candidates who meet the criteria will be contacted for further discussion and to progress their application.
#LI-DNI
For more detailed information, or to view other vacancies with this organisation, please visit our dedicated recruitment website https://webmicrosites.hays.co.uk/web/university-of-the-arts-london