Job type
PermanentLocation
LondonWorking Pattern
Full-timeSpecialism
NursingIndustry
Healthcare & MedicalPay
Negotiable
Hays are working with a prestigious private medical clinic based in Chelsea to recruit a Patient Care Manager.
Your new company
A small, boutique medical practice providing holistic care for women and newborns, offering services in obstetrics, gynaecology, foetal medicine, paediatrics, as well as aesthetics and beauty treatments. The clinic prides itself on offering a safe, welcoming space for women and their families during some of the most precious moments of their lives. With only one treatment room, the clinic maintains an exclusive, calm atmosphere with very few patients onsite at any given time.
Your new role
- Contract: Permanent
- Hours: Monday to Friday, 8:30am – 6:00pm (40 hours/week). Some flexibility may be required during the start-up phase—for example, occasionally staying late on busy days and finishing earlier when quieter—without exceeding 40 hours per week. Job share or part-time hours will also be considered.
- Salary: Negotiable, depending on skills and experience.
We are seeking a professional, highly organised, and personable individual—preferably with a medical background—to deliver exceptional patient care and ensure smooth day-to-day operations. As the face of the clinic, you will create a warm, professional first impression, oversee administrative functions, and support consultants with select clinical duties.
Key Responsibilities
Patient Experience & Front of House
- Welcome patients and guests warmly, ensuring they feel relaxed and valued.
- Offer refreshments and maintain a comfortable reception environment.
Administration
- Manage phone calls, emails, and patient bookings for the clinic and consultants.
- Generate invoices, process payments, and maintain accurate patient records.
- Organise practice meetings and liaise with external suppliers.
- Monitor stock levels and order supplies as needed.
- Check daily cleaning standards and record compliance.
- Support CQC registered manager in any ad hoc tasks.
Clinical Support
- Perform venepuncture to collect blood samples.
- Assist consultants in collecting urine samples.
What you'll need to succeed
- Proven experience in a similar role (or a nurse/HCA seeking a move into a predominantly admin-based role within a clinical setting).
- NMC PIN and experience in obstetrics and gynaecology is desirable, not essential.
- Experience in venepuncture (re-certification available if required).
- Excellent communication skills, both written and verbal.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Ability to multitask, prioritise, and work independently.
- Strong understanding of healthcare terminology and commitment to exceptional patient care.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. To find out more about this job please contact Agne on 0788 418 6023.
