Hays are looking for a Business Analyst who has experience of MI and data cleansing and migration on a permanent basis for a business based in Walsall.

You’ll be joining a UK-based service and implementation team. You will be given the opportunity to learn everything they know about software delivery, product implementations and more.

Skills, Capabilities and Experience:

• To act as the bridge between the client and the technical teams, by translating business needs into requirements for the engineering team and being able to translate complex scenarios in to an understandable manner for clients
• Experience of creating functional specification documents or user stories with detailed acceptance criteria and shaping work packages, and the ability to manage a feature request through the end-to-end SDLC process through to client delivery, including client walk-throughs and playbacks.
• Experience in delivering workshops, managing client expectations and supporting clients throughout a project to ensure of a successful software implementation and/or requirements delivery
• Ability to conduct stakeholder interviews and manage focus groups to extract relevant information.
• Ability to communicate complex business issues clearly in speech and in writing and be able to explain business process concepts to the end user, and influence and persuade at all levels of staff seniority.
• Ability to identify, investigate, evaluate and implement improved ways of working
• Ability to make decisions and solve complex business problems
• Practical know-how and expertise in business analysis and industry-recognised tools and techniques
• Proficient in the use of process modelling tools
• Familiarity with both agile and waterfall delivery methodologies and the ability to articulate the differences in the approaches, tools, responsibilities, and deliverables as a business analyst in either methodology
• Ability to use leading analysis techniques
• Ensure that Business Requirements are fully developed and documented, e.g., functional, non-functional, templates and reporting requirements etc
• Able to walk through requirements, demonstrate functionality and playback new functionality developed as part of a workshop with clients to achieve sign off
• Knowledge of the general principles of information technology, such as its role in customer relationship management, automation, decision support, methods of data capture, storage and retrieval, transactional processing and workflow.

Responsibilities:

• Supporting the implementation of software to new clients throughout discovery, business process alignment, development, user acceptance testing and go live support phases of a project
• Providing support, managing change requests, analysing bugs and issues
• Develop a detailed knowledge of our product(s), demonstrate features to existing and potential clients and support its successful implementation
• Ability to identify product changes required to meet customer needs
• Work closely with clients to hold workshops and capture requirements
• Responsible for the capture, interpretation, prioritisation and delivery of user stories / requirements and refinement of the client product backlog.
• Manage changes/feature requests throughout the software delivery lifecycle to delivery
• Create and update documentation for new and existing functionality
• Ensure that solution design, software development and documentation leads to client satisfaction, maximising the value of the product for the client.
• Timely resolution of issues in agreement with stakeholders.
• Communicate effectively with clients and stakeholders of all levels
• Analyse change requests and create functional specification documents based on client requirements

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.