Your new company

A thriving and successful manufacturing business in Sheffield has created a new role (due to said success), to support the Customer Service team, as a Data Analyst.

Your new role

This is not a customer service position, this is a customer service data analyst role, so it is essential that you have had experience in a similar role (ie: data/business analyst). The duties will be:-

• To test and implement new processes before they are rolled out to the team
• Real time management of workload/live data
• Collecting data and preparing reports on customer complaints and enquiries
• Promoting/creating continuous improvement principles
• Preparing monthly reports and presenting to senior stakeholders
• Preparing recommendations and presenting to the Customer Services Manager
• Getting involved in customer-focused projects

As this role is brand new, it is a chance to make it your own!

What you'll need to succeed

You must have worked in an analytical role previously and have intermediate Excel skills. Ideally, you will have used a CRM tool such as Salesforce but this is not essential. You will have first-class communication and written skills.

What you'll get in return

Free parking, 25 days holiday plus stats, Health Benefit cash scheme, Life assurance, charity days. A full benefits package will be explained at interview stage.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.