Job type
TemporaryLocation
BasingstokeWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
PharmaceuticalsPay
£14-15 per hour
Customer Services / Data skills
Temporary Customer Service Representative (10‑Month Contract) – Basingstoke – £15 per hour
Are you an organised, people‑focused professional who thrives in a fast‑paced customer environment?
Our client is looking for a Customer Service Representative to support UK‑wide clinical and industrial customers for a 10‑month temporary assignment.
This role is based in Basingstoke, with plenty of available parking
You’ll play a key part in ensuring customers receive exceptional service — from managing orders and resolving delivery queries to coordinating with internal teams to keep everything running smoothly.
Our client is looking for a Customer Service Representative to support UK‑wide clinical and industrial customers for a 10‑month temporary assignment.
This role is based in Basingstoke, with plenty of available parking
You’ll play a key part in ensuring customers receive exceptional service — from managing orders and resolving delivery queries to coordinating with internal teams to keep everything running smoothly.
What You’ll Be Doing
- Managing customer data — keeping records accurate and up to date for compliance and audit purposes.
- Processing quotations & orders — raising quotes, orders and schedule agreements to agreed service levels.
- Handling customer enquiries — providing friendly, efficient support via phone and email.
- Working cross‑functionally — collaborating with distribution, planning, finance and sales operations to resolve issues and manage expectations.
- Investigating queries & complaints — taking ownership and ensuring swift resolution.
- Tracking deliveries — liaising with courier partners and monitoring shipment progress.
- Supporting daily operations — contributing to daily meetings and managing shared inboxes.
- Maintaining performance targets — helping achieve Lines On Time In Full (LOTIF) goals.
- Promoting safety & compliance — following company policies and encouraging safe working practices.
- What We’re Looking For
- Customer service experience — ideally in a team‑based, customer‑facing environment.
- Strong communication skills — confident, clear and professional.
- Excellent organisation & attention to detail — able to manage multiple tasks accurately.
- Problem‑solving mindset — proactive and solutions‑focused.
- SAP experience — desirable but not essential.
- Good MS Word & Excel skills — intermediate to advanced level.
- Pharmaceutical or scientific industry exposure (preferred but not required).
- What’s On Offer
- £15 per hour
- 10‑month temporary contract
- Basingstoke location with parking
- Supportive team environment
- Opportunity to gain experience in a leading scientific/industrial organisation
If you feel you have the required skills to be able to 'hit the ground running' in this role – please apply, and we will be in touch to discuss further.
