• Handle customer enquiries via phone, email, and live chat.
• Provide accurate, valid, and complete information using the right methods/tools.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
  
  

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• The ability to multitask, prioritise, and manage time effectively.
• High school diploma or equivalent; college degree preferred.
  
  

• Competitive salary with performance bonuses.
• Hybrid working model (2 days in the office, 3 days remote).
• 27 days of annual leave plus bank holidays.
• Private healthcare.
• Company pension scheme.
• Professional development opportunities within a company.
• Friendly and supportive work environment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.