Explore and Apply for Customer Service Representative jobs in Cardiff, United Kingdom

Your new company

Your new role

• Customer Engagement & Case Management.
• Act as the primary point of contact for customers across all stages of the service lifecycle.
• Understand customer needs and manage requirements throughout each stage.
• Take ownership of case management, ensuring queries are resolved efficiently.
• Build and maintain strong, long-term customer relationships.
• Coordinate service visits, including scheduling activities alongside field service teams.
• Manage service quotations, contracts, and order processing.
• Allocate and track job numbers, ensuring accurate records and completion updates.
• Process purchase requisitions and manage order workflows.
• Support invoicing processes and ensure accurate financial handling.
• Maintain stock and inventory levels for field-based engineers.
• Manage parts quotations and secure purchase orders post-service delivery.
• Support helpdesk operations including call handling and service coordination.
• Ensure efficient allocation and tracking of service activities.
• Escalate customer issues or complaints where necessary.
• Maintain accurate customer records and support account setup processes.
• Ensure adherence to internal quality management systems and procedures.
• Collaborate across departments to improve service delivery and customer experience.
• Contribute to KPI tracking and performance targets.

What you'll need to succeed

• Proven experience in a customer-facing or customer support role.
• Ability to work effectively in a fast-paced, evolving environment.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications.
• Experience coordinating schedules, operations, or service delivery.
• Experience scheduling field-based service engineers.
• Familiarity with ERP or business systems (e.g., Sage or similar).

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.