Explore and Apply for Customer Service Representative jobs in Cardiff, United Kingdom

Your new company

An opportunity to work for a leading technology group, delivering innovative and sustainable treatment solutions across domestic, commercial and industrial sectors.

Your new role

My client is seeking a highly organised and customer focused Customer Service Coordinator to join their team. This role requires strong administrative skills and attention to detail, with a key focus on sales order processing, scheduling engineers, and handling customer payments. The ideal candidate will be confident in building rapport with customers and internal teams, ensuring a smooth and professional service experience.

• Accurately process customer orders and maintain records using internal systems.
• Take payments over the phone securely and in line with company procedures.
• Schedule service and installation appointments for engineers
• Respond to customer enquiries via phone and email, providing timely and helpful support.
• Liaise with internal departments to ensure seamless service delivery.
• Maintain detailed documentation and ensure data accuracy across all customer interactions.
• Build strong relationships with customers, ensuring satisfaction and repeat business.
• Support the wider customer service team with administrative tasks and ad hoc duties

What you'll need to succeed

• Proven experience in a customer service or administrative role
• Strong communication skills
• Excellent attention to detail and organisational abilities.
• Confident in handling payments and working with CRM/ERP systems.
• Ability to multitask and prioritise in a fast paced environment
• A proactive, team oriented approach
• Previous experience in sales order processing is desirable.

What you'll get in return

28 days holiday
Pension
Progression Opportunities
Parking on-site
Annual Salary Review

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.