Explore and Apply for Customer Service Representative jobs in Cardiff, United Kingdom

Your new company

On behalf of Sandwell Metropolitan Borough Council, we are recruiting Customer Service Officers to support the delivery of library services across Sandwell. Libraries play a vital role within the local community, providing access to information, technology, learning opportunities and activities for people of all ages. These part-time positions offer the opportunity to join a friendly and community-focused service dedicated to delivering an outstanding experience for every visitor.

Your new role

What you'll need to succeed

To be successful in this role, you will have excellent customer service skills and experience working in a public-facing environment. You may already have experience within a library setting or be looking to bring transferable customer service experience from a retail, public sector, hospitality or administrative background. You will have good communication skills, enjoy working with people from diverse backgrounds and be confident using computer systems and carrying out accurate data entry. An understanding of the importance of confidentiality, strong attention to detail and the ability to remain calm and professional in challenging situations are essential. GCSE English and Maths at Grade C/4 or above, or equivalent experience, will also be required.

What you'll get in return

In return, you will receive a pay rate of £12.71 per hour plus holiday allowance, along with the opportunity to gain valuable experience within a respected local authority service. You will be part of a welcoming team, supporting essential community services and helping people access information, learning opportunities and local resources. These roles offer regular Saturday working on a temporary contract until the end of September with possible extensions, making it ideal for candidates seeking part-time work while making a meaningful contribution to their local community.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.