Explore and Apply for Customer Service Representative jobs in Cardiff, United Kingdom

Your new company

Hays are working with a large retail business based centrally in Wolverhampton recruiting for a Sales and Customer Services Administrator on a permanent basis. This is an exciting opportunity with lots of opportunities for growth. This is a very exciting role for an innovative and experienced individual, to grow with us at a time of expansion. Reporting to Senior Sales and Customer Services and being part of a friendly team. They are looking for someone who is self-motivated, articulate and customer-focused but also interested in a career in Sales.

Your new role

• Processing orders via telephone, fax and email onto a bespoke CRM system.
• Cold calling - market mapping.
• Processing inbound queries via both telephone and email quickly and in a professional manner.
• Support the retention and growth of the customer base by continually liaising with current customers and prospecting for new customers via own initiative or using our call list system.
• Regularly updating the customer database to ensure that all details are up to date and accurate.
• Advising customers of available products and offering alternatives that best fit their needs.
• Form meaningful customer relationships through conversations where you identify, understand and meet their needs, providing access to specialist advice where required.
• Liaising with warehouse and distribution to ensure orders arrive on time.
• Log customer issues as well as responding to and solving customer problems / queries / complaints.
• General administrative duties.
• Take on any other responsibilities or tasks that are within your skills and abilities whenever reasonably asked.

What you'll need to succeed

• You’ll need to be a highly organised, confident and an articulate individual who can work effectively under pressure.
• Experience in sales/telesales
• You will need to have good time management skills and able to prioritise your workload.
• The ability to work well within a team across a range of people and recognise opportunities to secure increased business on behalf of the Company.
• Proficiency with MS Office applications.
• The ability to use own initiative.
• Excellent interpersonal skills including first-class written and spoken English
• Work accurately with attention for detail.
• Self-motivated and passionate.
• Enthusiastic and an effective team member.
• Excellent investigative and problem-solving skills.

What you'll get in return

Free parking

Career progression

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.