Job type
TemporaryLocation
BristolWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
Government & Public ServicesPay
£13 to £15 per hour
Customer Services Advisor - August Start
Your new company
You'll be joining the existing permanent helpdesk team as part of our Hays temping team working within the public sector.
Hours - 08:30 to 16:30On site - Monday to Friday
Start - August 2025
Duration - 2 Months Temp
Your new role
You will answer incoming queries via phone and email channels to effectively provide advice and solutions, duties include:
- Be contacted by phone and email to offer tailored advice.
- Support with issues like finance, accommodation, and visas (training provided).
- Log interactions and refer to specialist teams as needed.
- Use judgement to handle sensitive or complex queries.
- Assist with service improvements and student feedback.
- Adapt quickly to new systems and processes.
What you'll need to succeed
- Experience in a customer-facing or advisory role
- Clear, professional communication skills
- Ability to manage sensitive issues with discretion
- Strong organisation and time management
- Confident using databases and digital tools
- Flexible, proactive, and keen to learn
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email your CV to jessica.summers@hays.com with the reference 4692692
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.