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  • Job type

    Temporary
  • Location

    Bristol
  • Working Pattern

    Full-time
  • Specialism

    Customer Services
  • Industry

    Government & Public Services
  • Pay

    £13 to £15 per hour

Customer Services Advisor - August Start

Your new company

You'll be joining the existing permanent helpdesk team as part of our Hays temping team working within the public sector.

Hours - 08:30 to 16:30
On site - Monday to Friday
Start - August 2025
Duration - 2 Months Temp

Your new role

You will answer incoming queries via phone and email channels to effectively provide advice and solutions, duties include:

  • Be contacted by phone and email to offer tailored advice.
  • Support with issues like finance, accommodation, and visas (training provided).
  • Log interactions and refer to specialist teams as needed.
  • Use judgement to handle sensitive or complex queries.
  • Assist with service improvements and student feedback.
  • Adapt quickly to new systems and processes.

What you'll need to succeed

  • Experience in a customer-facing or advisory role
  • Clear, professional communication skills
  • Ability to manage sensitive issues with discretion
  • Strong organisation and time management
  • Confident using databases and digital tools
  • Flexible, proactive, and keen to learn


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email your CV to jessica.summers@hays.com with the reference 4692692

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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