Job type
TemporaryLocation
BradfordWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
Charities & Not For ProfitPay
£14.17 an hour
Customer Services Officer (Temporary – 3 Months) £14.17 an hour Bradford 37 hours a week
About the Role
We are seeking a proactive and customer-focused Customer Services Officer to join our client’s team on a 3-month temporary basis. This is a fantastic opportunity to support a busy housing organisation.
Key Responsibilities:
- Act as the first point of contact for customers via phone, email, and in person.
- Resolve customer enquiries and complaints efficiently and professionally.
- Provide accurate information on housing, repairs, and related services
- Log and manage repair requests and liaise with contractors to schedule work
- Support tenancy and allocations processes, including applications and enquiries
- Maintain accurate records and update internal systems
- Work collaboratively with internal teams, including Income Management and Neighbourhood teams.
- Promote online services and assist customers with digital access
Essential Requirements:
✅ Language skills (ESSENTIAL): You must be fluent in Urdu, Punjabi, Arabic, or another South Asian language
✅ Proven experience in a customer service role, ideally within housing or a similar environment
✅ Strong communication and interpersonal skills
✅ Ability to handle challenging situations and resolve complaints
✅ Good IT skills (MS Office and database systems)
✅ A calm, professional, and empathetic approach
✅ Strong communication and interpersonal skills
✅ Ability to handle challenging situations and resolve complaints
✅ Good IT skills (MS Office and database systems)
✅ A calm, professional, and empathetic approach
What We’re Looking For:
- Passion for delivering excellent customer service
- Ability to remain calm under pressure
- A team player with a “can do” attitude
- Strong organisational and problem-solving skills
Why Apply?
- Competitive hourly rate
- Immediate start available
- Opportunity to gain experience within a reputable organisation
- Meaningful role supporting diverse communities
If you are a multilingual customer service professional looking for your next temporary opportunity, we’d love to hear from you.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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