Your new company

Hays are working with a large distribution business who are looking for a Customer Services Coordinator on a permanent basis. This is an exciting role working as part of a busy friendly office.

Your new role

• Provide quotations for clients.
• Liaising with Customers to find resolutions to any arising challenges within agreed SLA’s.
• Building and arranging consignments.
• Maintain effective communication internally and externally.
• Providing performance KPIS as per customer requirements.
• Respond and address invoice queries in a timely manner.
• Track and trace all customer consignments through to completion, liaising with European Partners/National Team.
• Report failures and deal with complaints.
• Respond to customer concerns and resolve or escalate where appropriate.
• Ensure an understanding of customs requirements for both import and export shipments, seeking support from our internal departments should it be needed to ensure compliance.

What you'll need to succeed

• 5 x GCSE or equivalent Grade A – C including Maths & English.
• 12 months knowledge & experience of working in a road freight environment.
• Experience of working within a customer-facing environment.
• Good knowledge of geographical areas within the UK.
• High level of accuracy with attention to detail.
• Ability to work under pressure and to tight deadlines.
• Ability to work effectively under own initiative.
• Competent in commercial IT Microsoft 365 packages including Word, Excel, E-mail etc.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.