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I'm looking for an IT Support Manager to take ownership of day-to-day IT operations for a major private investment firm with circa 2k global employees.

This isn’t a policy role. It’s hands-on. You’ll lead IT from the front: fixing issues, improving systems, and setting the tone for quality support. You’ll have a small team around you, but you’ll still be taking ownership of escalations, handling VIP support, and keeping things moving.

Run daily IT support operations across multiple European offices.

Act as the senior escalation point for tickets and incidents.

Support executive and VIP users directly, white-glove standard.

Manage ServiceNow queues, SLAs, and day-to-day priorities.

Maintain and improve documentation, processes, and asset tracking.

Manage local vendors and mobile providers.

Lead by example — sleeves rolled up, not hands off.

Tech stack:

Microsoft 365, Azure AD, Intune, Okta, Exchange Online, ServiceNow, Windows + macOS, Zoom, Box.

8–12 years in IT support, ideally in finance or professional services.

A proven record of hands-on technical work, not just team oversight.

Experience managing a small helpdesk or regional support function.

Calm under pressure, service-focused, and confident in supporting senior users.

ITIL aligned mindset and solid fundamentals across modern endpoint tech.

Flexibility for occasional out-of-hours work when needed.

Small team, big impact.

High standards, low politics.

Space to own it end-to-end and make a visible difference.