Job type
TemporaryLocation
BirminghamWorking Pattern
Full-timeSpecialism
Business AnalystIndustry
Business or Management ConsultancyPay
Competitive
Help desk manager - temporary
Your new company
An inclusive place to work, located in the heart of Birmingham. Known for their commitment to equality, wellbeing, and professional development, they offer generous benefits, a collaborative culture, and a strong focus on staff recognition. You'll be part of a forward-thinking institution that values people and promotes continuous improvement.
Your new role
What you'll need to succeed
To be successful in this role, you will bring strong leadership and team management experience, ideally gained within a helpdesk or customer service environment. You should hold an NVQ Level 3 or equivalent qualification and have proven experience in helpdesk operations, preferably within facilities or IT. Familiarity with MRI software or similar helpdesk platforms is essential, along with excellent communication skills—both written and verbal. You’ll need strong analytical and reporting abilities, as well as the capability to manage workloads, prioritise tasks effectively, and drive team performance to meet service standards.
What you'll get in return
- Immediate start available.
- 1–3-month temporary contract with potential for extension.
- Competitive hourly rate.
- Opportunity to work within a large, well-established organisation.
- Valuable experience in a leadership role with scope for development.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.