Job type
TemporaryLocation
ManchesterWorking Pattern
Part-time,Specialism
Social HousingIndustry
Property & Real EstatePay
£19-£22 per hour
Customer Service Advisor (Social Housing - ASB Team) 3 x days per week - TEMP CONTRACT
We're seeking a Customer Service Advisor to join our Manchester-based Social Housing client on a 2 month temporary contract, supporting their Anti-Social Behaviour team on a part-time basis (20 hours per week, Mon, Tues, Weds).
Your new role
Triaging first stage reports of ASB and other tenancy breaches from customers via telephone, face to face or email - gathering comprehensive information during customer contact, assessing the risk to each case and identifying possible safeguarding or high-risk concerns
Handling incoming enquiries regarding ongoing or new cases, providing advice, signposting where appropriate or completing assessments where case escalation may be required
Providing general admin support including copying, scanning case files and posting mail
Working in partnership with other service teams to ensure high levels of customer satisfaction
What you'll need to succeed
Experience in a social housing environment with an understanding of Anti-Social Behaviour, other tenancy breaches and housing sector knowledge
Experience in a customer care/contact environment
Active listening skills, ability to show empathy and patience when communicating with distressed customers
Good organisational with the ability to manage conflicting priorities
Strong IT skills
What you'll get in return
Weekly pay
Competitive hourly rates
Option to be paid PAYE or Umbrella
Part time contract with set working days per week
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.