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Find and Apply for Customer Service Manager Jobs

  • Job type

    Temporary
  • Location

    Manchester
  • Working Pattern

    Part-time,
  • Specialism

    Social Housing
  • Industry

    Property & Real Estate
  • Pay

    £19-£22 per hour

Customer Service Advisor (Social Housing - ASB Team) 3 x days per week - TEMP CONTRACT

We're seeking a Customer Service Advisor to join our Manchester-based Social Housing client on a 2 month temporary contract, supporting their Anti-Social Behaviour team on a part-time basis (20 hours per week, Mon, Tues, Weds).



Your new role

  • Triaging first stage reports of ASB and other tenancy breaches from customers via telephone, face to face or email - gathering comprehensive information during customer contact, assessing the risk to each case and identifying possible safeguarding or high-risk concerns

  • Handling incoming enquiries regarding ongoing or new cases, providing advice, signposting where appropriate or completing assessments where case escalation may be required

  • Providing general admin support including copying, scanning case files and posting mail

  • Working in partnership with other service teams to ensure high levels of customer satisfaction

What you'll need to succeed

  • Experience in a social housing environment with an understanding of Anti-Social Behaviour, other tenancy breaches and housing sector knowledge

  • Experience in a customer care/contact environment

  • Active listening skills, ability to show empathy and patience when communicating with distressed customers

  • Good organisational with the ability to manage conflicting priorities

  • Strong IT skills

What you'll get in return

  • Weekly pay

  • Competitive hourly rates

  • Option to be paid PAYE or Umbrella

  • Part time contract with set working days per week

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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