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We're seeking a Customer Service Advisor to join our Manchester-based Social Housing client on a 2 month temporary contract, supporting their Anti-Social Behaviour team on a part-time basis (20 hours per week, Mon, Tues, Weds).

Your new role

• Triaging first stage reports of ASB and other tenancy breaches from customers via telephone, face to face or email - gathering comprehensive information during customer contact, assessing the risk to each case and identifying possible safeguarding or high-risk concerns

• Handling incoming enquiries regarding ongoing or new cases, providing advice, signposting where appropriate or completing assessments where case escalation may be required

• Providing general admin support including copying, scanning case files and posting mail

• Working in partnership with other service teams to ensure high levels of customer satisfaction

What you'll need to succeed

• Experience in a social housing environment with an understanding of Anti-Social Behaviour, other tenancy breaches and housing sector knowledge

• Experience in a customer care/contact environment

• Active listening skills, ability to show empathy and patience when communicating with distressed customers

• Good organisational with the ability to manage conflicting priorities

• Strong IT skills

What you'll get in return

• Weekly pay

• Competitive hourly rates

• Option to be paid PAYE or Umbrella

• Part time contract with set working days per week

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.