Job type
PermanentLocation
WiltshireWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
EngineeringPay
24,500
Customer Service Clerk
Your new company
National business based in Wiltshire based near BlagroveYour new role
- Act as the first point of contact for all internal and external customers via telephone, email and written correspondence
- Deliver quotes in a timely and accurate manner for the full range of products, including ensuring alignment with KPIs and SLAs
- Be able to deal with the process of signing contract documents in the system and be able to handle payment of vehicle records, including maintaining system and other company records
- Experience in administration - you'll need to accurately produce all contractual documents for financial products in line with company procedures
- Manage approved requests for any contractual changes, including early settlement, terminations and insurance losses and ensuring that system records and tracker spreadsheets accurately reflect these updates
- Manage the end-to-end lease process for all vehicles, including customer communication to ensure returns and/or terminations as needed.
What you'll need to succeed
- Customer focussed - enthusiastic about delivering an exceptional service through proactive communication.
- Organised - able to simultaneously track and progress in multiple cases.
- Diligent - accurately conduct a range of administrative duties.
- Team player - work as part of a team, supporting one another to ensure our customers receive a fantastic service.
- Solutions orientated - the desire to overcome hurdles and the ability to identify solutions.
What you'll get in return
- Agile working
- Enhanced parental leave
- Eligibility to annual bonus scheme
- Access to a fantastic loan car scheme
- 27 days annual leave plus bank holidays
- Competitive pension
- 4x basic salary life assurance
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.