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Find and Apply for Customer Service Agent Jobs

  • Job type

    Permanent
  • Location

    Wiltshire
  • Working Pattern

    Full-time
  • Specialism

    Customer Services
  • Industry

    Engineering
  • Pay

    24,500

Customer Service Clerk

Your new company

National business based in Wiltshire based near Blagrove

Your new role

  • Act as the first point of contact for all internal and external customers via telephone, email and written correspondence
  • Deliver quotes in a timely and accurate manner for the full range of products, including ensuring alignment with KPIs and SLAs
  • Be able to deal with the process of signing contract documents in the system and be able to handle payment of vehicle records, including maintaining system and other company records
  • Experience in administration - you'll need to accurately produce all contractual documents for financial products in line with company procedures
  • Manage approved requests for any contractual changes, including early settlement, terminations and insurance losses and ensuring that system records and tracker spreadsheets accurately reflect these updates
  • Manage the end-to-end lease process for all vehicles, including customer communication to ensure returns and/or terminations as needed.

What you'll need to succeed

  • Customer focussed - enthusiastic about delivering an exceptional service through proactive communication.
  • Organised - able to simultaneously track and progress in multiple cases.
  • Diligent - accurately conduct a range of administrative duties.
  • Team player - work as part of a team, supporting one another to ensure our customers receive a fantastic service.
  • Solutions orientated - the desire to overcome hurdles and the ability to identify solutions.

What you'll get in return

  • Agile working
  • Enhanced parental leave
  • Eligibility to annual bonus scheme
  • Access to a fantastic loan car scheme
  • 27 days annual leave plus bank holidays
  • Competitive pension
  • 4x basic salary life assurance

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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