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Explore and Apply for Customer Service Advisor jobs in Worcester, United Kingdom

  • Job type

    Permanent
  • Location

    Telford
  • Working Pattern

    Full-time
  • Specialism

    Administrators
  • Industry

    Manufacturing & Production
  • Pay

    £28000 - £32000
  • Closing date

    27 Aug 2025

Customer Support Administrator

Your new company

Hays are working with a Manufacturing business based in Telford who are looking for a Customer Support Administrator on a permanent basis , this role plays a pivotal part in ensuring the smooth operation of the Customer Support function by acting as the primary liaison between the company and its clients. This role is responsible for delivering a professional, responsive, and solutions-focused service that enhances customer satisfaction and strengthens long-term client relationships.


Your new role

As a Customer Services Administrator, your role would involve:

  • Customer Support & Communication.
  • Serves as the primary interface for customer enquiries within the Customer Support department.
  • Generate and issue quotations for recommended system spares.
  • Maintain accurate and up-to-date customer records in both paper and digital formats.
  • Support the arrangement of scheduled and non-scheduled service visits and installations worldwide.
  • Coordinate with customers regarding service logistics and updates.
  • Ensure availability of required materials and manage travel arrangements.
  • Facilitate the timely completion and submission of service reports.

What you'll need to succeed

  • Advanced written and verbal communication skills.
  • Proficient in Microsoft Outlook and Excel.
  • Exceptional attention to detail and accuracy.
  • Strong organisational and time-management abilities.
  • Developed IT competence and adaptability to new systems.



What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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