Job type
TemporaryLocation
LiverpoolWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
Manufacturing & ProductionPay
£17.00ph
Customer Service Coordinator | up to 3 month contract | £17ph
Your new company
A leading global manufacturing business based in Liverpool is looking to recruit a Customer Service Coordinator on a temporary contract of up to 3 months. You will play a key role in ensuring service experience by managing orders, coordinating deliveries, and acting as the primary point of contact for customer enquiries.
Your new role
As a Customer Service Coordinator, you’ll be the first point of contact for customer enquiries, order processing and general service requests. You’ll work closely with colleagues across Customer Experience, Sales, Operations and Technical teams to ensure every customer receives a smooth and efficient service
- Manage customer orders from receipt through to delivery.
- Provide timely and professional responses to customer enquiries via phone and email.
- Liaise with internal departments including Sales, Production, Supply Chain, and Logistics to ensure customer requirements are met.
- Monitor order progress and proactively communicate updates to customers.
- Resolve customer issues, complaints, and queries efficiently and professionally.
- Maintain accurate customer information and order records within the ERP/CRM system.
- Support reporting and administration activities as required.
- Ensure service levels and customer satisfaction targets are consistently achieved.
What you'll need to succeed
- Previous experience in a Customer Service Coordinator, Customer Service Advisor, Order Processing, or Customer Support role.
- Strong communication and interpersonal skills.
- Excellent organisational skills with the ability to manage multiple priorities.
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office, particularly Excel and Outlook.
- Ability to work effectively in a fast-paced environment.
What you'll get in return
- Opportunity to work for a well-established global manufacturing organisation.
- Immediate start available.
- Collaborative and supportive team environment.
- Valuable experience within an international business.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
