Explore and Apply for Customer Service Advisor jobs in Swindon, United Kingdom

• Flexible hybrid working hours offered after successful probation
• Generous paid holiday allowance, plus public holidays

• Ability to deal with challenging customers and dealers to reach positive outcomes
• Previous automotive experience preferred
• Excellent verbal and written communication skills, with an ability to explain information clearly and with confidence
• Ability to manage own time and workload effectively and efficiently
• Excellent attention to detail
• High levels of empathy, and ability to put yourself in the customer’s shoes
• Proficient skills with MS Office, and an understanding of CRM systems and practices would be beneficial.
• Drive, motivation and are enthusiastic to go above and beyond to always delight your customers.

• Represent this luxury product, championing a luxurious focus on customer service
• Ensure the quality of data recording in all activities.
• Challenge the current status quo and work with the team to identify opportunities for continuous improvement.
• Handle all calls and correspondence professionally,
  Thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions
• Make and receive calls and correspondence, which may be requests linked to campaigns and requested activity
• Build up and continuously update individual specialist knowledge in relation to the Porsche products

• Opportunity to work for a highly respected luxury brand, who strives to provide a luxury service
• Competitive starting salary, with great career opportunities
• Sociable working hours
• Highly motivated and driven team, who are fun and friendly.

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