Explore and Apply for Customer Service Advisor jobs in Southampton, United Kingdom

Your new company

An entertainment company with a division focused on leisure experiences, its aim is to deliver fun, accessible experiences using modern technology and engaging content.

Your new role

• To provide telephone support to both customers and internal staff
• Sending update information to customers
• Sending machine updates to customers
• Generating reports for outstanding Sales Orders and inventory
• Sending Pro forma invoices to customers on request
• Chasing payment of orders on Pro forma
• Looking into and advising on invoice queries
• Entering Purchase Orders onto the stock system when required
• Entering Sales Orders onto the stock system
• Advising customers of delivery dates or delays on orders
• Chasing suppliers for delivery dates on orders
• To respond to emails/telephone enquiries for technical information or support on products
And provide the relevant information
• Liaise with engineers and suppliers to ensure correct parts can be ordered
• Provide problem-related feedback to other relevant departments in a timely manner and
ensure adequate product information is available
• Update the Red Zebra system with order information so the engineers, contracted
Customers and their management team can keep up to date with order progress.
• Digest and assist in resolution of problems with machines appearing on Call Report
• Attend trade shows as required
• Perform other tasks as may be reasonably requested to meet ongoing requirements
• Always represent the Company in a professional manner

What you'll need to succeed

• Hard-working, enthusiastic individual

• Previous experience in customer service, ideally with an interest in Gaming
  • Flexible and innovative approach to problem-solving, finding and offering solutions to machine
  Based problems
  • Ability to work under own initiative in a very busy department
  • Excellent communication and organisational skills.
  • Ability to build strong relationships with customers and colleagues.
  • Ability to develop comprehensive product knowledge
  • Demonstrate good judgement and decision-making abilities.
  • Highly organised and efficient with strong attention to detail.
  • Self-motivated with a passion for customer service and the ability to learn and adapt to new
  technologies.
  
  

What you'll get in return

• Competitive salary
• Company commission scheme*
• Optional Private Medical Insurance
• Pension Scheme
• Growth and development opportunities
*Commission available after 3 months continuous employment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.