Job type
PermanentLocation
RotherhamWorking Pattern
Full-timeSpecialism
AdministratorsIndustry
Manufacturing & ProductionPay
27000
PERMANENT ADMINISTRATOR/CUSTOMER SERVICE JOB OFFICE BASED IN ROTHERHAM 27K
Your new company
Your new role
A fantastic opportunity to join a company with ambitious growth plans! The customer service team is the first point of contact for all clients, so a positive, helpful character will do really well, really quickly within this business.
The role:-
- Account management - handling billing queries via email and over the phone
- Taking payments over the phone and updating accounts accordingly
- Sending out invoices when required
- Identify and resolve all billing disputes, working towards a solution
- Ensure contractual compliance is maintained
- Building and maintaining customer relationships
- Increasing customer satisfaction, loyalty and retention
- Meeting customers’ needs and business expectations
- Building relationships with suppliers and manufacturers
This role will be office-based.
What you'll need to succeed
You must be passionate about customer service and want to join a like-minded team.
If you have worked within the Energy market, you will have a distinct advantage.
You will have a professional phone manner and want to take ownership of any problems that arise. You will see the issue through to the end and provide a satisfactory solution.
You will be patient, eager to learn and be a natural multitasker.
As you will be working on more than one system at once, you will be tech-savvy, experience of working on a CRM system is desirable.
Organised and accurate with the ability to adapt to change is essential.
You will have a head for figures as a small part of this role will involve invoicing.
If you have worked within the Energy market, you will have a distinct advantage.
You will have a professional phone manner and want to take ownership of any problems that arise. You will see the issue through to the end and provide a satisfactory solution.
You will be patient, eager to learn and be a natural multitasker.
As you will be working on more than one system at once, you will be tech-savvy, experience of working on a CRM system is desirable.
Organised and accurate with the ability to adapt to change is essential.
You will have a head for figures as a small part of this role will involve invoicing.
What you'll get in return
25 days holiday plus stats
Free Parking and easily accessible by public transport
Annual bonus
Full benefits package discussed at registration
Annual bonus
Full benefits package discussed at registration
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
