Job type
ContractLocation
HeathrowWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
Aviation & AerospacePay
Competitive
Customer Service Advisor
Contract Type: 3-Month Contract initially (with potential 3-month extension)
Working Hours: Monday to Friday, 8:30 AM – 5:00 PM
Location: Waterside Heathrow & all 5 days onsite
Working Hours: Monday to Friday, 8:30 AM – 5:00 PM
Location: Waterside Heathrow & all 5 days onsite
About the Role:
We are seeking a dedicated and customer-focused Customer Service Advisor to join our client’s mini contact centre team. You will be the first point of contact for a wide range of customer queries, handling between 50 and 100 calls per day. This is a fast-paced role requiring excellent communication skills and a calm, solution-oriented approach.
Key Responsibilities:
- Handle inbound customer calls efficiently and professionally.
- Assist with password resets and access issues related to our ecosystem.
- Deliver accurate information and resolve queries in a timely manner.
- Maintain records of customer interactions and follow up as needed.
- Participate in training sessions to stay updated on systems and processes.
What We Offer:
- Structured training to ensure you're confident in your role.
- A supportive team environment.
- Potential for contract extension based on performance and business needs.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
