Job type
PermanentLocation
ManchesterWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
ConstructionPay
25000
Customer Service Advisors
Customer Service Advisor
Location: Manchester Full-Time | Permanent 25K to 26K
Hours: 0830 to 1730
Hybrid – 3 days office and 2 days WFH
Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where every interaction matters? We’re looking for a Customer Service Advisor to be the friendly, professional voice of our business—helping customers, solving problems, and making a real impact every day.
What You’ll Be Doing
- Handling customer enquiries via phone, email, and live chat with accuracy and care
- Processing orders and bookings efficiently, ensuring all details are correct
- Meeting call handling targets and responding promptly to all queries
- Maintaining up-to-date customer records and following company procedures
- Ensuring customer satisfaction by adhering to safety and service standards
- Collaborating with your team and seeking opportunities for personal growth
- Communicating professionally with internal and external stakeholders
What We’re Looking For
- A customer-focused problem solver with a positive attitude
- Experience of handling inbound enquiries or live chat
- Strong organisational skills and the ability to prioritise effectively
- Clear, confident communication and a results-driven mindset
- A team player who builds great relationships with colleagues and customers
- Commitment to delivering high standards and meeting performance targets
Why Join Us?
We offer a supportive team environment, opportunities for development, and the chance to be part of a company that values service excellence. If you’re ready to take the next step in your customer service career, we’d love to see your CV!
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