Job type
ContractLocation
Waltham ForestWorking Pattern
Full-timeSpecialism
ConstructionIndustry
Property & Real EstatePay
CompetitiveClosing date
20 Feb 2026
Customer Service Advisor
Job Title: Customer Service Advisor
Job Type: Fixed-Term Contract – Up to 16 Weeks (Approx. 3 Months)
Full Time
Job Salary: £30,780 per annum (pro‑rata)
Job Location: Osprey House Hub, Waltham Forest
Immediate Start Available
Job Salary: £30,780 per annum (pro‑rata)
Job Location: Osprey House Hub, Waltham Forest
Immediate Start Available
Due to continued growth, we’re looking for a proactive and customer‑focused Customer Service Advisor to join our busy team on a fixed-term contract. If you thrive in a fast-paced environment, enjoy helping customers, and can confidently manage high call volumes, we’d love to hear from you.
About the Role:
As a Customer Service Advisor, you will be a key part of our back-office operations, handling a high volume of inbound calls and email enquiries from residents, clients, subcontractors, suppliers, and supervisors.
Your role will involve:
Your role will involve:
- Scheduling appointments using our MSi system, ensuring operatives and subcontractors are allocated effectively.
- Managing future workloads to ensure Service Level Agreements (SLAs) are consistently met.
- Liaising with residents, offering clear and empathetic support, especially when dealing with complex repairs or service failures.
- Ensuring accurate, timely communication so customers feel informed and confident in the service they receive.
- Maintaining a strong understanding of ongoing repairs to avoid false promises and provide realistic expectations.
This is a role where your organisational skills, attention to detail and calm approach will make a real difference to customer satisfaction.
We’re looking for someone who can bring:
- Experience in a customer service, contact centre, housing repairs, or scheduling environment.
- Strong communication skills across both phone and email.
- Confidence working with scheduling or CRM systems (experience with MSi is desirable but not essential).
- The ability to stay composed and solution‑focused when handling challenging or sensitive customer queries.
- A positive, team‑orientated attitude with a commitment to delivering excellent service every time.
What We Offer:
- A competitive salary of £30,780 (pro rata)
- Immediate start
- Supportive team environment
- Opportunity to contribute to a fast‑growing and impactful service
How to Apply
If you’re ready to jump into an engaging, fast-paced role where no two days are the same, apply today.
