Job type
PermanentLocation
LondonWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
Government & Public ServicesPay
£55,000 - £65,000Closing date
31 Aug 2025
Client Service Lead – Financial Operations (Public Sector)
Client Service Lead – Financial Operations (Public Sector)
Location: London (Hybrid Working)
Salary: £55,000 – £65,000
Contract Type: Permanent Closing
Date: 31 August 2025
Salary: £55,000 – £65,000
Contract Type: Permanent Closing
Date: 31 August 2025
We are recruiting on behalf of a high-profile public sector organisation for a Client Service Lead to oversee a key operational unit delivering financial services to local authorities and public sector funds.
About the Role
This leadership role sits within a front-office operational team responsible for administering loans, deposits, and fund management services. The successful candidate will manage a team, ensure operational excellence, and lead the implementation of automation initiatives to enhance service delivery.
Key Responsibilities
- Oversee daily operations for loans, deposits, and fund management.
- Monitor performance against operational targets and deadlines.
- Lead internal business development and policy projects.
- Provide strategic reporting and insights to senior stakeholders.
- Manage stakeholder relationships and drive continuous improvement.
- Ensure compliance with audit and risk management requirements.
Candidate Profile
- Extensive experience in a client-facing operational role, ideally within financial markets.
- Proven leadership and team development experience.
- Strong analytical skills and attention to detail.
- Experience in process automation and operational improvement.
- Excellent communication and stakeholder engagement skills.
- Proficient in Microsoft Office and financial reporting.
Working Arrangements
- Hybrid working model: 60% office-based, 40% remote.
- Flexible working options considered.
- London-based office with a collaborative team environment.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email your CV to matthew.sharman@hays.com
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
