Explore and Apply for Customer Service Advisor jobs in London, United Kingdom

Your new company

Your new role

You will be responsible for gathering accurate information, assessing the nature and urgency of each enquiry, and ensuring residents receive the support they need. This may involve resolving issues directly, arranging repairs, or liaising with specialist housing teams and contractors to ensure problems are addressed quickly and effectively.

Answer incoming calls relating to housing repairs and tenancy enquiries.
Accurately record details of reported issues and assess repair priorities.
Identify emergency and non-emergency repairs in line with company procedures.
Provide clear advice and guidance to residents regarding their enquiry.
Raise repair orders and schedule appointments where appropriate.

What you'll need to succeed

Excellent communication and customer service skills.
Ability to remain calm and professional in challenging situations.
Strong listening skills and attention to detail.
Experience working in a contact centre, customer service, housing, or repairs environment is desirable but not essential.

What you'll get in return

You will receive weekly pay at the rate of £13.45 per hour, inclusive of holiday. This role is fully in office based in Birmingham for the first 8 weeks during training. After the 8 weeks, this will be a remote role.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.