Job type
ContractLocation
EalingWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
Aviation & AerospacePay
Competitive
Customer Service Advisor
Customer Service Advisor – Temporary Role (6 Months)
We’re currently recruiting for Customer Service Advisors to support a high-profile project assisting retired employees with accessing their benefits.
Key Details
Location: Waterside (5 days onsite – non-negotiable)Key Details
Start Date: ASAP (target 15th June 2026)
Contract Length: 6 months (potential to extend)
Working Hours: Monday to Friday, 9am – 5pm
- Pay Rate:
- PAYE: £15.15 basic / £17.43 (premium rate)
- Umbrella: £20 per hour
Role Overview
You’ll be handling inbound calls from retired employees who need help resetting passwords and accessing services such as pensions, holiday benefits, and staff travel.
Call volume: 50–100 calls per dayAverage call time: Around 10 minutes
Full training will be provided
This is a key support role during a period of increased demand, with call volumes rising significantly.
What We’re Looking For
At least 1 year of customer service experience (phone or face-to-face)What We’re Looking For
Good communication and problem-solving skills
Basic IT skills (Teams, Outlook, general systems)
Ability to learn new systems quickly
Important Information
Candidates must be available immediately
You’ll need to pass a DBS check and complete compliance quickly
Ideally located within a reasonable commute to Waterside
