Explore and Apply for Customer Service Advisor jobs in Chester, United Kingdom

Your new company

Join a globally recognised manufacturing leader with a strong presence across EMEA. As part of their commitment to maintaining exceptional service levels, the company is seeking a dedicated and detail-oriented Customer Care Representative to support the team during a key period.

Your new role

• Deliver outstanding customer service by managing complex enquiries and proactively following up on deliveries and issues
• Build strong relationships with customers, ensuring the company remains their first choice
• Prepare and manage all export documentation including Certificates of Analysis, customs invoices, packing lists, and delivery notes
• Coordinate order dispatches from EMEA-managed warehouses and book final shipment dates
• Complete shipments and invoicing in the ERP system (SAP) within 48 hours of dispatch
• Ensure compliance with import/export regulations across Europe and the rest of the world
• Collaborate with internal teams including Supply Chain, Finance, Warehouses, and Export Sales
• Support resolution of customer complaints, aiming for closure within two months

What you'll need to succeed

• Proven experience in customer care, ideally within a manufacturing or export-driven environment
• Strong understanding of logistics, transport management, and warehousing
• Knowledge of export/import principles and documentation (EU and Rest of World)
• Proficiency in ERP systems (SAP preferred) and Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage multiple priorities
• A proactive, positive attitude and a commitment to delivering excellent service
• Hazardous goods training is desirable

What you'll get in return

In addition to working for a globally thriving business, you will have a competitive salary of £32,000 for your full-time working hours which span Monday–Friday. This post is based in Ellesmere Port, and has a 1-day work from home policy per week. You will have access to ample free on-site parking, as well as various amenities on site. You will have a 25-day holiday allowance, plus bank holidays as standard, as well as a generous pension contribution. This post is available for 12 months.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.