Customer Service Advisor Jobs in Cheltenham, UK

Your new company

National business based in Wiltshire based near Blagrove

Your new role

Act as the first point of contact for all internal and external customers via telephone, email and written correspondence
Deliver quotes in a timely and accurate manner for the full range of products, including ensuring alignment with KPIs and SLAs
Be able to deal with the process of signing contract documents in the system and be able to handle payment of vehicle records, including maintaining system and other company records
Experience in administration - you'll need to accurately produce all contractual documents for financial products in line with company procedures
Manage approved requests for any contractual changes, including early settlement, terminations and insurance losses and ensuring that system records and tracker spreadsheets accurately reflect these updates
Manage the end-to-end lease process for all vehicles, including customer communication to ensure returns and/or terminations as needed.

What you'll need to succeed

Customer focussed - enthusiastic about delivering an exceptional service through proactive communication.
Organised - able to simultaneously track and progress in multiple cases.
Diligent - accurately conduct a range of administrative duties.
Team player - work as part of a team, supporting one another to ensure our customers receive a fantastic service.
Solutions orientated - the desire to overcome hurdles and the ability to identify solutions.

What you'll get in return

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Explore and Apply for Customer Service Advisor jobs in Cheltenham, United Kingdom