Explore and Apply for Customer Service Advisor jobs in Cardiff, United Kingdom

Your new company

Hays are proud to be working with Birmingham City Council’s Private Rented Services (PRS) Team, part of the Housing Division within City Operations. The PRS service plays a vital role in regulating and supporting the private rented sector across the city, helping ensure safe, compliant, and well‑managed housing for residents.
Due to increased service demand, the team is expanding from four to six, creating an excellent opportunity for motivated administrators looking to join a high‑performing public service environment.

Your new role

As an Office Support Assistant, you will provide essential administrative and customer support to the PRS service. You’ll work within a collaborative team, rotating duties to ensure smooth delivery of services.

Key responsibilities include:

- Providing daily duty telephone and email support to customers and stakeholders
- Managing service requests and triaging enquiries to determine urgency and next steps
- Supporting invoicing and other financial administration tasks
- Monitoring shared inboxes and linking correspondence to case files
- Producing routine letters, reports, and responses for service users and elected members
- Carrying out desktop checks, background searches (e.g., Land Registry) and low‑level investigations
- Inputting, checking, and retrieving information using systems such as Microsoft Office, Metastreet, Oracle, and M3
- Sending referrals and coordinating administrative workflows
- Arranging and attending meetings, including minute‑taking
- Assisting with data collation and statistical reporting
- Offering general office support as required to ensure smooth service operation

This is a primarily office-based role, working closely with colleagues and providing a consistent presence for service users and staff.

What you'll need to succeed

We are looking for someone who can confidently manage a varied workload in a fast-paced public service setting.

You will demonstrate:

- Strong communication skills—both written and verbal
- Excellent customer service skills with the ability to listen, understand, and respond appropriately
- Good IT proficiency, including Microsoft Office and the ability to accurately input and interpret data
- Ability to prioritise, multitask, and meet deadlines
- Strong attention to detail and confidence producing clear, accurate correspondence
- Ability to work well within a team, supporting colleagues to meet shared goals
- Awareness of housing legislation and the private rented sector (Desirable)
- Understanding of equal opportunities and commitment to inclusive service delivery

A Basic DBS check will be required for this role.

What you'll get in return

- Competitive hourly rate of £14.12 (inclusive of holiday pay)
- Opportunity to join one of the UK’s largest local authorities in a vital frontline housing service
- Supportive and collaborative team environment
- Experience within the Private Rented Services team—highly valuable for career progression in housing, customer services, or local government
- Access to Hays support throughout your assignment

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.