Explore and Apply for Customer Service Advisor jobs in Cardiff, United Kingdom

Abingdon or Bristol-based.

Fully office-based, no remote working. 37.50 hours per week, Monday to Friday. German language skills are essential.

Your new company

This internationally recognised organisation operates at the forefront of life sciences. With a strong mission to advance human health, it delivers innovative tools and technologies that empower researchers and clinicians to drive scientific discovery and improve patient outcomes globally.

Your new role

You will be the first point of contact for incoming German sales enquiries via telephone, email, and live chat, delivering a friendly and professional service while managing customer expectations. Key responsibilities include processing sales orders, managing customer quotations and proformas, handling stock returns, creating new accounts, and maintaining the customer database. Collaboration with internal sales teams will be essential to ensure efficient communication and high levels of customer service.

What you'll need to succeed

You’ll have excellent communication and customer service skills in German, with a proactive and solution-focused approach. Strong attention to detail and the ability to manage multiple tasks efficiently are essential. Experience in a sales support or customer service role, ideally within a scientific or technical environment, will be highly beneficial.

What you'll get in return

You’ll join a purpose-driven organisation that values collaboration, innovation, and continuous improvement. In return, you’ll receive a competitive salary, comprehensive benefits, and opportunities for professional development within a supportive and dynamic team environment.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Please do not apply for this role if you are not able to be based in the office, Monday to Friday, full-time, 37.50 hours. Please also do not apply for this role if you are not able to speak German fluently and/or, able to read and understand German to a high level, which would allow you to, at a minimum, respond to emails and process customer orders.

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