Your new company

We are seeking an experienced Customer Service Advisor to join the Revenues & Benefits team at Sandwell Council on a full-time temporary basis.

Your new role

To identify and deal with inbound customer queries through multiple communication channels, which primarily will include face-to-face, telephone and written communication.
Ensuring a high level of customer care is delivered at all times, ensuring customers are dealt with efficiently and effectively at the first point of contact. You will provide a high-quality service by providing guidance, advice and information about service issues to taxpayers and /or their agents and contribute to the Business Units ability to comply with legislation, office practices, service standards, Council Policies and contractual obligations within the administration of Revenue & Benefits.

If you are detail-oriented and thrive in a dynamic environment, we would love to hear from you. Apply now to join the dedicated team at Sandwell Council House, Oldbury! The post is 8:45 – 5pm Monday – Friday. You will be office based at Sandwell Council House, Freeth Street Oldbury. Hybrid/Home working is not an option.

What you'll need to succeed

The ideal candidate should have experience in a similar Customer Service role previously, and experience in Revenues and Benefits queries is highly beneficial. Please apply with no notice period as this role is an immediate start, we will also require 2 references from your 2 most recent employers to complete registration and to process your application to the next stage.

What you'll get in return

This is a full-time temporary position and offers an hourly rate of £13.69 per hour. Being registered with Hays you will be given many rewarding opportunities, with a personalised service to you and the dedication to finding you your next role and career

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.