Your new company

Your new role

The job holder will work as part of the Customer Services team and will be responsible for recording customer and job request details on company systems and initiating appropriate responses, in line with defined business processes to deliver excellent customer service, paying particular attention to safety, sales and standards of service requirements. Your main duties will look like the following:

• Handle various incoming and outbound telephone calls effectively, providing an efficient and effective service to existing and potential customers.
• Assist in the administration and planning of asset maintenance work and connection planning
• Handle and resolve customer complaints in line with company values and standard operating procedures
• Respond effectively to reported emergencies, ensuring accurate collection, and recording of customer data and the reported incident.
• Highly proficient in data inputting and assisting with administration tasks.
• The ability to interpret and translate technical information to initiate the appropriate responses and data capture requirements.
• General administrative tasks, recording customer complaints, and data inputting of completed appointments
  
  

What you'll need to succeed

In order to be considered for this role, you will have the following:

• Minimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or above
• One year’s experience working within a customer service which includes dealing with telephone enquiries, OR at least one year’s experience in a retail environment OR at least one year’s administrative experience
• Excellent IT skills.
• The ability to work as part of a team and on own initiative without supervision.
• The ability to multitask various activities.
• Excellent communication skills

What you'll get in return

• Contributory pension scheme with enhanced employer contribution
• Free life assurance
• 32 days of annual leave plus additional days for length of service
• Free staff transport
• Excellent career opportunities
• Dedicated health and wellbeing programme

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.