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Find and Apply for Customer Service Advisor Jobs

  • Job type

    Permanent
  • Location

    Telford
  • Working Pattern

    Full-time
  • Specialism

    Administrators
  • Industry

    Manufacturing & Production
  • Pay

    £27000 - £29000
  • Closing date

    31 Jul 2025

Customer Services Administrator

Your new company

Hays are working with a large Manufacturing business based in Telford who are seeking a proactive and customer-focused Customer Experience – Support Representative.
to join their dynamic Customer Experience Department. This role is pivotal in ensuring a seamless and positive experience for our clients throughout their journey with us

Your new role

As a Customer Services Administrator, your role will involve:
  • Act as the first point of contact for customers across all project stages.
  • Assess customer needs and manage their journey through to project completion.
  • Maintain and update case files and work-in-progress records.
  • Manage service and spares quotations, orders, and invoicing.
  • Coordinate engineer travel, accommodation, and documentation.
  • Handle purchase orders, requisitions, and stock control in collaboration with the Stores Department.
  • Support the Customer Support Help Desk with call handling, job allocation, and engineer scheduling.
  • Escalate issues and complaints appropriately to ensure timely resolution.
  • Collaborate with internal departments to enhance the overall customer experience.
  • Ensure compliance with company QMS procedures and processes.

What you'll need to succeed

  • Proven experience in a customer-facing role, ideally in a fast-paced or agile environment.
  • Strong communication skills, both verbal and written.
  • Proficiency in Microsoft Office applications.
  • Experience with Sage 50, Sage 200, or similar accounting/planning software.
  • Ability to manage multiple tasks and priorities effectively.
  • Strong attention to detail and organisational skills.



What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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