Job type
PermanentLocation
TelfordWorking Pattern
Full-timeSpecialism
AdministratorsIndustry
Manufacturing & ProductionPay
£27000 - £29000Closing date
31 Jul 2025
Customer Services Administrator
Your new company
Hays are working with a large Manufacturing business based in Telford who are seeking a proactive and customer-focused Customer Experience – Support Representative.
to join their dynamic Customer Experience Department. This role is pivotal in ensuring a seamless and positive experience for our clients throughout their journey with us
Your new role
As a Customer Services Administrator, your role will involve:- Act as the first point of contact for customers across all project stages.
- Assess customer needs and manage their journey through to project completion.
- Maintain and update case files and work-in-progress records.
- Manage service and spares quotations, orders, and invoicing.
- Coordinate engineer travel, accommodation, and documentation.
- Handle purchase orders, requisitions, and stock control in collaboration with the Stores Department.
- Support the Customer Support Help Desk with call handling, job allocation, and engineer scheduling.
- Escalate issues and complaints appropriately to ensure timely resolution.
- Collaborate with internal departments to enhance the overall customer experience.
- Ensure compliance with company QMS procedures and processes.
What you'll need to succeed
- Proven experience in a customer-facing role, ideally in a fast-paced or agile environment.
- Strong communication skills, both verbal and written.
- Proficiency in Microsoft Office applications.
- Experience with Sage 50, Sage 200, or similar accounting/planning software.
- Ability to manage multiple tasks and priorities effectively.
- Strong attention to detail and organisational skills.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.