Explore and Apply for Customer Service Administrator jobs in Southampton, United Kingdom

• First Point of Contact: Answer incoming calls from customers, providing support in line with agreed KPIs.
• Query Resolution: Investigate queries, respond within set SLAs, and escalate complaints when necessary.
• Coordination: Liaise with internal departments and drivers to ensure any service issues are communicated and resolved quickly.
• Order Processing: Handle order requests with high attention to detail.
• Data Integrity: Maintain accurate records of all calls and audit helpdesk systems to ensure data remains clean and compliant with CMI guidelines.

• Excellent Communicators: You can build rapport quickly and have a natural passion for helping others.
• Problem Solvers: You can identify customer needs and react positively to resolve issues.
• Multitaskers: Ability to use various computer systems while engaging with customers over the phone.
• Excel skills are a must.
• Target Driven: You are comfortable working to targets and call-handling times without losing focus on the customer experience.
• Technical Aptitude: A quick learner who can retain information regarding new systems, products, and services.

• Fully flexible to work a 5-out-of-7-day rota (including weekends) between the hours of 8am and 4pm.
• Strong listening skills and a "can-do" attitude.
• A desire to grow and progress within a thriving customer service department.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.