Job type
TemporaryLocation
BirchwoodWorking Pattern
Full-timeSpecialism
AdministratorsIndustry
Energy, Utilities & MiningPay
£26,000 +
Temporary Customer Service Administrator | Birchwood | 3 months with potential for extension
Start Date: 13th April
Hours: 8:30am – 5:00pm, Monday to Friday
Location: Fully office‑based (Birchwood)
Pay: £26,000–£28,000 (paid hourly and dependent on experience)
About the Role
I'm looking for a proactive and organised Customer Service Administrator to join my client's busy Customer Services team for a 3‑month temporary assignment. Reporting to the Customer Service Manager, you will play a key role in providing exceptional service to customers.
This role is fast‑paced and heavily inbox‑focused to begin with, managing a busy shared inbox and handling a variety of general enquiries. You’ll also support with processing orders and resolving customer queries, ensuring customers are kept fully informed at every stage.
Key Responsibilities
Hours: 8:30am – 5:00pm, Monday to Friday
Location: Fully office‑based (Birchwood)
Pay: £26,000–£28,000 (paid hourly and dependent on experience)
About the Role
I'm looking for a proactive and organised Customer Service Administrator to join my client's busy Customer Services team for a 3‑month temporary assignment. Reporting to the Customer Service Manager, you will play a key role in providing exceptional service to customers.
This role is fast‑paced and heavily inbox‑focused to begin with, managing a busy shared inbox and handling a variety of general enquiries. You’ll also support with processing orders and resolving customer queries, ensuring customers are kept fully informed at every stage.
Key Responsibilities
- Act as a main point of contact for customer enquiries via email (occasional phone work, this is not a call centre role).
- Process customer orders and requests quickly and accurately.
- Manage and monitor a busy shared inbox, prioritising messages effectively.
- Handle customer queries regarding stock availability, product information, delivery updates and changes.
- Liaise with the logistics/operations team to chase and track outstanding orders.
- Keep customers updated on any delays or changes to their delivery schedule.
- Work closely with the sales team to support customer requirements.
- Provide outstanding service to ensure a positive customer experience.
- Previous experience in customer service or administration (ideally within an office or order‑processing environment, not a call centre).
- Strong communication skills and a customer‑focused mindset.
- Excellent attention to detail and accuracy.
- Able to work well in a busy, team‑focused environment.
- Confident using email, CRM/order management systems, and Microsoft Office.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
