Job type
TemporaryLocation
BradfordWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
Energy, Utilities & MiningPay
27,000Closing date
15 Sep 2025
CUSTOMER SERVICE | ADMINISTRATION | TEMPORARY TO PERMANENT
Are you passionate about delivering outstanding customer service and ready to take ownership of the customer journey from first contact to resolution? Whether you're a recent graduate or an experienced administrator looking to take the next step, this could be the perfect opportunity for you.
About the Role
As a Customer Success Specialist, you’ll be the single point of contact for customers experiencing operational issues. You’ll manage their journey end-to-end, ensuring every interaction is handled with care, professionalism, and a solution-focused mindset.
You’ll work across multiple contact channels and collaborate with internal teams to resolve issues efficiently, always putting people at the heart of everything.
Key Responsibilities
- Own and resolve complex customer issues within defined service level agreements (SLAs)
- Deliver recovery solutions that benefit both the customer and the business
- Maintain accurate customer records in line with GDPR and security protocols
- Identify and support vulnerable customers with tailored services
- Proactively manage your workload and customer cases
- Escalate operational risks using our documented framework
- Contribute to continuous improvement initiatives
- Adapt to changing customer needs in a dynamic environment
What We’re Looking For
- Excellent written and verbal communication skills are essential.
- A strong customer service mindset with a “can-do” attitude
- Ability to work independently and solve problems creatively
- Comfortable in a performance-driven environment with coaching and feedback
- Adaptable, flexible, and eager to learn
- Confident using Microsoft Office (Word, Excel, Outlook)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
