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  • Job type

    Temporary
  • Location

    Normanton, Wakefield
  • Working Pattern

    Full-time
  • Specialism

    Customer Services
  • Industry

    Retail & Consumer Goods
  • Pay

    12.21 per hour
  • Closing date

    6 Jun 2025

Customer Service | Normanton | Office-based

Are you passionate about delivering exceptional customer experiences? Do you have strong communication and negotiation skills? I am working with a client based in Normanton who are looking for a Customer Experience Representative to join the team and play a key role in maintaining and expanding relationships with valued customers.

About the Role
As a Customer Experience Representative, you will be responsible for ensuring customer needs and expectations are exceeded through a proactive and enthusiastic approach. You will manage a portfolio of customers, providing outstanding service and identifying opportunities for growth.

Key Responsibilities
  • Handling customer enquiries via phone and email to provide excellent service.
  • Meeting and exceeding business and department SLAs, including response times and quotations.
  • Proactively upselling products and services to existing customers.
  • Identifying new product opportunities outside contracted categories.
  • Collaborating with internal category representatives to support business growth.
  • Maintaining accurate databases of customer information and opportunities.
  • Promoting relevant campaigns within a portfolio of accounts.
  • Conducting trend and gap analysis using information systems.
  • Achieving daily, weekly, and monthly KPIs.
  • Meeting monthly Sales & GP targets for the channel.
  • Contributing to a positive working environment while embodying the company’s core values.
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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