Job type
PermanentLocation
AccringtonWorking Pattern
Full-timeSpecialism
LogisticsIndustry
Supply Chain & LogisticsPay
£26,000 - £30,000 DOEClosing date
16 Jan 2026
Customer Support & Compliance Administrator | Accrington | £26,000 - £30,000 DOE
Location
Office-based, Altham, Accrington
Contract Type
Full-Time, Permanent
Hours: Monday to Friday, 40 hours per week
Salary
£26,000 – £30,000 per annum (dependent on experience)
About the Role
We are seeking a Customer Support & Compliance Administrator to provide essential support to both operations and compliance functions within a busy logistics environment. This role combines customer service responsibilities with structured compliance administration duties, making it ideal for someone who enjoys variety and thrives in a fast-paced setting.
Key Responsibilities
Customer Support & Operations
- Act as a central point of contact between customers and internal teams
- Handle delivery and collection enquiries professionally
- Accurately input jobs using transport management systems, including booking loads and updating instructions
- Manage proof of delivery (POD) requests, confirmations, and discrepancies
- Liaise with drivers, planners, and warehouse staff to resolve service issues
- Support customers with re-deliveries, delays, and general service enquiries
- Monitor job progress and provide timely updates to customers
Compliance & Administration
- Maintain and update compliance records and controlled documentation
- Assist with preparation for audits, accreditations, and internal reviews
- Support data collection for ISO, FORS, Health & Safety, and transport compliance
- Contribute to compliance reporting and continuous improvement activities
(Full training will be provided for compliance processes and systems)
What We’re Looking For
- Experience in customer support, administration, logistics, or a transport-related environment
- Strong communication skills and professional approach
- Ability to manage multiple priorities in a busy office setting
- Confident using Microsoft Outlook, Word, and Excel
- Experience in logistics or regulated environments and familiarity with compliance frameworks (ISO, FORS) is advantageous but not essential
What We Offer
- A stable, full-time role within a growing business
- Supportive and professional working environment
- On-the-job training and development
- Opportunity to gain experience across customer service, operations, and compliance
