Job type
PermanentLocation
BelfastWorking Pattern
Full-timeSpecialism
Customer ServicesIndustry
Manufacturing & ProductionPay
£26000-£27000
Customer Service Administrator, £26000-£27000 per annum, Belfast, Fixed-term contract
Your new company
A leading organisation within the manufacturing and supply chain sector is seeking a Customer Service Administrator to join their team. This is an excellent opportunity to work in a dynamic environment, supporting key business operations and contributing to the success of major retail accounts.
Your new role
As Customer Service Administrator, you will provide essential support to internal teams and external stakeholders, ensuring smooth coordination of supply chain activities. Reporting to the Account Manager, you will act as a key liaison point for multiple stakeholders and play a vital role in maintaining customer satisfaction.
Key Responsibilities:
- Administer key customer accounts for major retail brands.
- Organise dispatch of finished goods, liaising with internal and external contacts.
- Provide administrative support to the Commercial Team.
- Maintain and update customer records and handle complaints efficiently.
- Interface with Production, Scheduling, and Quality teams to monitor orders.
- Collate and generate internal production requirements and weekly reports using Excel.
- Support Customer Service and Supply Chain teams with administrative duties.
- Assist with On-Time and In-Full delivery tracking and customer satisfaction measurement.
- Attend off-site customer visits when required.
- Ensure compliance with Health & Safety and company policies.
What you'll need to succeed
Essential:
- Previous experience in a customer-focused environment.
- Minimum of 5 GCSEs (or equivalent) at grade C or above, including English and Maths.
- Strong communication skills, both written and verbal.
- Proficiency in Microsoft Office and general IT systems.
- Ability to work in a fast-paced, demanding environment with a focus on accuracy and results.
- Flexible approach to working hours and travel.
- Strong problem-solving skills and ability to build relationships internally and externally.
Desirable:
- Experience in a manufacturing or supply chain environment.
- Third-level qualification in a relevant discipline.
What you'll get in return
- £26000-£27000
- Opportunity to work with a leading organisation in a collaborative team environment.
- Fixed-term contract to Feb 2027 with immediate start.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
