Job type
PermanentLocation
DerbyshireWorking Pattern
Full-timeSpecialism
Specialist AdministratorsIndustry
Travel, Hospitality, Leisure & TourismPay
Up to £62k
Customer Experience Manager - East Midlands - up to £62k
Are you passionate about delivering exceptional customer experiences? Do you thrive on building strong relationships and driving service excellence? My client is looking for a dynamic Customer Experience Manager to lead their customer engagement strategy and ensure every interaction leaves a lasting impression.
What You’ll Be Doing:
- Championing the customer journey across all touchpoints, identifying opportunities for improvement and innovation.
- Leading and mentoring a team to deliver outstanding service and support.
- Collaborating with cross-functional teams to ensure customer feedback drives continuous improvement.
- Developing and implementing customer experience strategies aligned with business goals.
- Monitoring key metrics and reporting on customer satisfaction, retention, and engagement.
What We’re Looking For:
- Proven experience in a customer experience, service, or engagement role.
- Strong leadership and communication skills.
- A data-driven mindset with the ability to translate insights into action.
- Passion for customer advocacy and problem-solving.
- Experience with CRM systems and customer feedback tools is a plus.
Why Join Us?
- A supportive and inclusive culture that values innovation and collaboration.
- Opportunities for professional growth and development.
- Flexible working arrangements.
- Competitive salary and benefits package.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
