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  • Job type

    Temporary
  • Location

    Reading
  • Working Pattern

    Full-time
  • Specialism

    Administrators
  • Industry

    Telecoms
  • Pay

    £14-17 per hour

French speaking, customer service

A large telecoms company in Reading is seeking a French-speaking customer services advisor. You will be assisting customers on a daily basis through troubleshooting issues related to hardware or installations as well as our mobile/web platforms and keeping customers updated via phone & email of progress.

Essential job functions:

  • Become a technical expert on the SaaS platform

  • Serve as Technical Customer Support professional dealing with technical matters related to SaaS (Software as a Service) products and solutions;
  • Handle incoming customer requests, both from external and internal calls & emails, by raising and managing cases with end-to-end accountability
  • Investigating & troubleshooting, analysing, finding resolution, validating, escalating and communicating with related stakeholders
The ideal candidate is a Customer Support professional with good technical skills and a clear understanding of what drives customer satisfaction.

The technical professional we are looking for should have well-developed skills listed below:

Experience in a customer-facing role (mandatory);
Experience with SaaS (Software as a Service) solutions is a plus (not mandatory);
Experience with CRM & ERP systems - Salesforce and SAP would be preferred (not mandatory);
Strong communication and listening skills (FLUENT FRENCH IS ESSENTIAL)


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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