Job type
ContractLocation
SheffieldWorking Pattern
Full-timeSpecialism
Projects & Change ManagementIndustry
Technology & Internet ServicesPay
£203.17 - £253.96 per day, umbrella (in scope)
A contract opening for a Field Engineer Coordinator / Engineer Resource Controller
Engineer Resource Controller / Field Engineer Coordinator
6 months
Sheffield / Hybrid (3 days on site)
Rate: £203.17 - £253.96 per day, umbrella (in scope)
The key areas for the role will be to optimise the work allocation and distribution for provision and repair tasks to a multiskilled workforce utilising allocation systems from day.
There is also a requirement to manage escalations/date expedites in a timely and professional manner via written and verbal communications, as well as working closely with Area Engineering and Control Managers
- Work closely and collaboratively with the field engineers as appropriate to ensure best customer fit
- Monitor field allocation systems to ensure effective deployment of field resource
- Manage on the day customer escalations/expedites by utilising all resourcing solutions, including 3rd party resource
- Manage the incidents as appropriate to my assigned area in conjunction with the relevant contributing departments in order to meet SLA.
- Effectively deploy Field resource to ensure maximum utilisation and efficiency
- Work in a collaborative way that ensures the availability of resources within agreed lead times
- Work closely with the Central Resourcing Co-Ordinator
- Manage the Switch & Power Routines activities as appropriate
- Seek to continually improve the controls’ processes and ways of working
- Effectively manage task enablement for provision and repair to meet the required appointment date/s or SLA’s
Essential to have:
- Field resource allocation
- Escalation management
- Job enablement
- Field Engineer Coordination
- Project Coordination
- Customer service – Handling customers
- Planning skills
- Rota / Callendar management
